Rattan Charger, Natural

£16
Also available in:

Our rattan chargers are hand woven by artisans, supporting rural communities by utilising their traditional craft skills. These chargers are fantastic for adding texture to your table setting whilst also protecting your table. Use alone or layer with placemats and/or a tablecloth.

  • Easily wiped
  • Easy to style throughout the seasons
  • Hand woven by skilled artisans

WE SHIP GLOBALLY

 

UK Shipping

Complimentary UK shipping when you spend £150+

SHIPPING OPTION COST LEAD TIME

Mainland tracked standard delivery

complimentary when you spend £150 or more

DPD or Royal Mail

£4.95 2-4 working days

DPD mainland next day delivery (order by 12pm the working day before for the next working day delivery)

£8.95 Delivery next working day (note cut off). No deliveries on Saturday or bank holidays. 

DPD mainland next day delivery by midday (order by 12pm the working day before) 

£15 Next working day delivery by midday 
Mainland next day delivery by 10.30am (order by 12pm the working day before) £20 Next working day, delivery by 10.30am

Northern Ireland, Highlands & Islands Standard Shipping 

Complimentary when you spend £200 or more

Royal Mail 

£7.95  2-5 working days
DPD Saturday delivery (order by 12pm the Friday before)  £20 Next day Saturday

 

Delivery to USA

Our shipments to USA are completely hassle free - no import fees to pay and no paperwork.

Complimentary express shipping to the USA when you spend $500+.

SHIPPING OPTION COST LEAD TIME
Standard tracked shipping  $22 5-10 working days

Express tracked shipping - complimentary for orders $500+

$50

2-4 working days

Delivery to Australia 

Our shipments to Australia are completely hassle free - no import fees to pay and no paperwork.

Complimentary express shipping to Australia when you spend $500+.

SHIPPING OPTION COST LEAD TIME
Standard tracked shipping  $36 5-10 working days

Express tracked shipping -complimentary for orders $500+

$90

2-4 working days

 

Delivery to Mainland Europe (excl. Islands noted below)

Our shipments to Europe are completely hassle free - no import fees to pay and no paperwork on full price orders.

Sale or outlet purchases would be applicable for import fees upon delivery. 

Complimentary standard shipping to Europe Mainland when you spend £500+

SHIPPING OPTION COST LEAD TIME
Standard tracked shipping  - complimentary for orders £500+ £30 3-6 working days

Express tracked shipping (for especially large orders we reserve the right to need to charge more for this service - we would contact you as soon as possible upon order receipt to notify

£65

2-4 working days

 

Delivery to European Islands

Includes Spanish Islands, Cyprus & Greece 

Our shipments to Europe are completely hassle free - no import fees to pay and no paperwork on full price orders. The price you pay at our checkout is the total. Please bear in mind 

Sale or outlet purchases would be applicable for import fees upon delivery. 

Complimentary standard shipping to European Islands when you spend £500+

SHIPPING OPTION COST LEAD TIME
Standard tracked shipping - complimentary for orders £500+ £40 4-7 working days

Express tracked shipping (for especially large orders we reserve the right to need to charge more for this service - we would contact you as soon as possible upon order receipt to notify

£70

2-3 working days

  

Delivery to Canada

Shipments to Canada may incur import fees for VAT and duty.

Complimentary express shipping to Canada when you spend £500+.

SHIPPING OPTION COST LEAD TIME
Standard tracked shipping  £25 5-7  working days

Express tracked shipping - complimentary for orders £500+

£45

2-3 working days

 

Delivery to Asia

Shipments to Asia may incur import fees for VAT and duty.

Complimentary express shipping to Asia when you spend £500+.

SHIPPING OPTION COST LEAD TIME
Express tracked shipping - complimentary for orders £500+ £75 2-5  working days

 

Delivery to Rest of World

Shipments to Rest of World may incur import fees for VAT and duty.

Complimentary express shipping to Rest of World when you spend £500+.

SHIPPING OPTION COST LEAD TIME
Express tracked shipping - complimentary for orders £500+ £50 2-5  working days

  

All services are trackable and insured.

There is no returns information included in your order as we have a paperless returns policy to reduce our impact to the environment. All information can be provided here.  Please ensure to contact us before you make any return, to receive the correct returns address and to ensure smooth process of your return.

RETURNS OVERVIEW

Items purchased directly through ourselves (rebeccaudall.com) in a new and saleable condition may be returned for a refund, where you notify us of your intention to return any goods via email or telephone within 14 days of delivery from Us, and you return the goods within 28 days from the date of delivery. The cost of returns is at the cost of the Customer.

Once your return is received back, we will aim to process your return within 10 working days. Returned goods are to be in line with the information here and our Terms & Conditions.

Please be aware that gift cards, bespoke or personalised goods and products where the hygiene seal has been broken - such as pillows and duvets, are not possible for return or exchange. This does not affect your statutory rights.

Should you require a longer returns period due to moving house or other circumstances, please contact us prior to purchase - we are very happy to help and advise if we can offer an extended returns period based for you based on your circumstances. 


RETURNS PROCESS

To make a return:

  1. Contact us to advise of your intention to return along with your order number, name and items to be returned (contact details below)
  2. We will provide the returns address & give you a returns number to include in your package for identification. We will also offer to provide a returns label using our couriers, if preferred. This would be at a cost to you - £5 for domestic, international varies. You are welcome to use another courier, if you prefer.
  3. Re-package the item/s you’d like to return (please ensure due care with fragile goods, in the way we sent them to you)
  4. Post the package back to us
  5. We will contact you or refund you within 10 days of receipt of the returned goods 

Faulty and damaged on receipt goods

We are very sorry if your goods have not arrived as expected, we appreciate how frustrating this is. If you believe you’ve received a faulty, incorrect or damaged item, please first contact us at customerservice@rebeccaudall.com, along with a photo where it is appropriate.

CONTACT

For more information, please Email us or contact Customer Services.

FURTHER INFORMATION 

Exchanges

We are able to facilitate exchanges, however we are unable to send out the exchanged goods until the returned goods have been processed. You may prefer to place a new order - this will be quicker for you to receive the new items. Returns shipping costs and new delivery charges apply to exchanges.

Sending Goods Back to Us

Please ensure that all Rebecca Udall returns sent to us are handled by an insured carrier, if you don't use one of our returns labels, and are suitably packaged for return, as they were sent to you. We strongly recommend a tracked and signed service.

Please always retain proof of posting back to us. Rebecca Udall cannot be held liable for any returned items that fail to arrive or that arrive in a non-resalable condition due to poor re-packaging (if you send goods back as we have sent them to you, this will always be ok). 

All goods should have all and any tags, packaging and other accompanying items included to be valid. Sets can be returned in the set as they were purchased only. Please ensure the packaging used to return the goods is suitable for the weight, size and type of goods posted (eg glass should be packaged appropriately) to ensure their safe return.

Please be advised that this policy only applies to customers who have purchased directly from our website. Any other returns, you should contact the marketplace or where you purchased them from.

Where you have used a promotional discount on your order that was valid on a minimum spend, the total amount refunded will be net of the pro-rata amount of the discount, assuming the discount was valid on the returned item. For example, if you receive £20 off £200 spend, and you return £100 worth of goods back, a £90 refund will be due back.

Our returns policy does not affect your statutory rights. 

International Returns

Europe
For returns from Europe where Rebecca Udall have delivered on a basis where all import fees are covered by ourselves, due to complexities post-Brexit, regrettably we are only able to offer an exchange or a refund on to a gift card equal to the value of the goods you have purchased (net of shipping), valid for 12 months. Please contact us to initiate a return within 14 days of receiving the goods customerservice@rebeccaudall.com.

Rest of World 
For international returns, inbound and outbound shipping costs are non-refundable. If you have paid duty, VAT or import fees, you will need to contact your local government entity for a refund, regrettably we are unable to assist with this (this is not applicable to the USA and Australia). Please ensure that you clearly state that the goods are being "returned to origin" on the customs declaration.
For international returns, we are not responsible for any customs or duties charges incurred when returning the items. To avoid this happening we will always provide clear instructions and proforma invoices for you to sign and include with your returns to prevent this happening. Further details below.

Any items returned outside of the return period or that are damaged, used or otherwise unsaleable will not be accepted and will be returned to the customer.

Gift Returns (where you are not the purchaser) 

An item that was received as a gift can be returned for a product exchange beyond the 14 day returns period but within 45 days of the original purchase, assuming it was not a sale or outlet item and that the product you have is not discontinued.

The exchange is valid on any products on site excluding gift cards and the value will be based on the price the purchaser paid for the goods or the current retail price, whichever is lower. Return shipping costs and reshipping fees would be chargeable.

This would not apply if you contact us within 14 days of delivery to our customer (the person who has given you the gift). In this case, the exchange can be a product or a gift card, if preferred. The actual price paid of the goods is valid for exchange in any case (for example, where any item has been reduced since purchase, the original price paid is valid).

You can exchange unwanted gifts within 45 days of purchase, provided it is:

  • a product that we currently sell
  • is not a personalised or made to order product
  • you can confirm the name of the gifter
  • it is in its original packaging and is unused, in perfect resalable condition

If you would like to discuss an extended gifts return period beyond what we mention here, please contact Customer Care, we are very happy to assist and consider your circumstances.

 

To make gifting simple and beautiful, we offer:

  • Hand written gift notes  - add in the order notes at the checkout
  • Express, tracked delivery. We can also offer morning delivery for UK mainland
  • Complimentary gift wrap as standard for the majority of our range - no need to request. Below, find a summary of our wrapping by category, and those excluded.
  • Elevated gift bags on request (photographed below), £2.50 per gift bag or complimentary when you spend £150+ or currency equivalent. 

Select "Add Elevated Gift Wrap £2.50" at the checkout. Should you like more than one gift bag for your order, please increase the quantity.  Unfortunately, some items are not suitable for our Gift Bags - please see a summary below.

Find further information below on gift wrapping by item. 

     

    Bed, Bath & Table Linens

    Our Bed, Bath & Table Linens are gift wrapped as standard. Our Elevated Gift Bags are recommended and suitable for an elevated gifting occasion. If you would like Elevated Wrapping, please request at the checkout. 

    Items not suitable for our Elevated Gift Bags

    Platters, plates & bowls - cardboard box. On request, we can tissue & ribbon.

    Flora & Beatrice vases, ruffle bowls & wavy footed stands. On request, we can tissue paper & ribbon.

    Rattan ice buckets & bins. On request, we can put in to a dust bag.

    Wedding photo albums. 

    Rattan serving trays, storage baskets, laundry baskets, pillows & duvets with gift wrap requested will be sent with tissue paper loosely wrapped over the goods.

    Request gift wrap on these items by ticking "my order is a gift" at the checkout.

    Mixed Order Gift Wrapping

    We will use our initiative to wrap. Should your order be composed of more than one gift, please email us to include multiple gift bags.

    SHOP GIFT BAGS

    FURTHER INFORMATION

    Omission of Price for Gift Orders

    All orders are sent without an order confirmation, including price details. Please ensure to add a note from yourself so your gift can be recognised by the recipient - this can be added in the second stage of the checkout.

    Your recipient will not be aware of the price of any goods. They can exchange any unwanted goods within 60 days should they wish, if they are in perfectly resalable condition.

    International Orders

    Please note, due to volume limitations and charges for international orders, we may not be able to include our paper gift bags with certain orders. If we can't include, we will email you prior to dispatch. For any queries please contact customerservice@rebeccaudall.com 

     

    EASY GLOBAL SHIPPING

    Tracked & insured. No import fees or paperwork for USA, Europe & Australia

    FAST SHIPPING AVAILABLE

    UK next day & Saturday delivery plus global express options

    FLEXIBLE & Secure Payments

    All major card providers plus PayPal and clearpay

    BEAUTIFULLY PACKAGED

    Whether a gift for you or someone else

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