[{"id":261436702762,"handle":"al-fresco-dining","updated_at":"2024-11-22T18:15:29+00:00","published_at":"2021-06-01T09:29:31+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Al Fresco Tableware","body_html":"\u003cp\u003eIt’s hard to beat the enjoyment of relaxed spring and summer evenings dining al fresco with friends and family. Whether it’s a barbecue, a simple lunch or even breakfast, the change of scenery instils an appreciation for nature and our gardens that is always mood boosting.\u003c\/p\u003e\n\u003cp\u003eWith al fresco dining tending to be more casual, and without our usual four walls to somewhat dictate the palette, it offers you the opportunity to play around with bolder colours and more imaginative displays when styling your table. This time of year is full of inspiration – be it your garden, a florists or seasonal fruit and vegetables. It’s a fantastic time to be creative.\u003c\/p\u003e"},{"id":270619541546,"handle":"all-gifts","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2022-10-05T10:19:08+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Gifts","body_html":"\u003cp\u003eDiscover our edit of Rebecca Udall gifts. From the hard-to-buy-for's to entertainers, foodies, tablescapers, maximalists, newlyweds, mothers and more - we feel we have you covered. Our range is made by artisan or heritage manufacturers around the globe, predominantly in the area of provenance. Committed to fine quality gifts that people will cherish long term, our gifts are unusual and design-led pieces.\u003c\/p\u003e\n\u003cp\u003eStruggling to decide? Discover our\u003ca href=\"https:\/\/rebeccaudall.com\/collections\/gift-cards\" target=\"_blank\"\u003e gift cards\u003c\/a\u003e.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e"},{"id":267814600746,"handle":"all-kitchen","updated_at":"2024-11-22T19:50:18+00:00","published_at":"2022-04-27T10:56:33+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Kitchen","body_html":""},{"id":264578039850,"handle":"all-table-2","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2022-01-04T14:36:35+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Table","body_html":"\u003cp\u003eDiscover all REBECCA UDALL table linens and tableware. Our table linens are European woven and made linen tablecloths, linen dinner napkins, linen placemats, cocktail napkins and coasters.\u003c\/p\u003e\n\u003cp\u003eFor sizing recommendations for your table, visit our \u003ca href=\"https:\/\/rebeccaudall.com\/pages\/table-linen-size-chart\" target=\"_blank\" data-mce-href=\"https:\/\/rebeccaudall.com\/pages\/table-linen-size-chart\"\u003esize chart.\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003eOur tableware is considered - mostly heritage and artisan produced. From Murano tumblers to Portuguese handpainted crockery and French cutlery. \u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eLinen is exceptionally good at releasing stains, compared with other natural textiles. It is advisable to pre-treat the stain by soaking in cold water or to pre-treat the stain with a stain treatment (please test in an inconspicuous area on coloured linens). When drying your tablecloth, we recommend air drying - ideally flat, if possible, to reduce ironing time. Tumble drying will affect the finish and increase shrinkage. Above all, use your tablecloth often rather than saving it for best. Linen is a great fabric which softens with use and is incredibly hardwearing.\u003c\/span\u003e\u003c\/p\u003e"},{"id":264575615018,"handle":"all-table-accessories","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2022-01-04T12:11:07+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Tableware","body_html":""},{"id":642654208379,"handle":"almost-everything","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2024-11-05T15:19:12+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Almost Everything","body_html":""},{"id":642321678715,"handle":"autumnal-layering","updated_at":"2024-11-22T15:50:27+00:00","published_at":"2024-09-25T12:38:22+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Autumnal Layering","body_html":"\u003cp\u003eRebecca's favourite pieces for Autumnal layered living.\u003c\/p\u003e"},{"id":272999120938,"handle":"entertainers-edit","updated_at":"2024-11-22T15:00:11+00:00","published_at":"2023-06-02T16:40:28+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Entertaining Edit","body_html":"The perfect pieces to make entertaining easier, from lovely glassware to hand woven serving trays and bowls the perfect sizes for dips and olives."},{"id":642320990587,"handle":"gift-the-everyday","updated_at":"2024-11-22T20:40:25+00:00","published_at":"2024-09-25T11:12:30+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Gift the Everyday","body_html":"\u003cp\u003eGifts to elevate the everyday. \u003c\/p\u003e"},{"id":183730995242,"handle":"gifts-under-100","updated_at":"2024-11-22T20:40:25+00:00","published_at":"2020-10-09T10:54:10+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Gifts under £100","body_html":"\u003cp\u003eExplore our range of luxury homeware gifts from heritage and artisan manufacturers. Whether you are looking for a gift for the really-hard-to-buy-for, foodies or cheese lovers, take inspiration in our curated selection of contemporary \u003ca href=\"https:\/\/rebeccaudall.com\/\"\u003efine European linens\u003c\/a\u003e and other artisan and heritage pieces, for under £100.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003eStill unsure about what gift to choose? Why not give your recipient choice by purchasing a \u003ca href=\"https:\/\/rebeccaudall.com\/products\/rebecca-udall-gift-card\"\u003eRebecca Udall gift card\u003c\/a\u003e? \u003c\/p\u003e\n\u003cp\u003eA special gift deserves beautiful wrapping. We offer gift wrapping across all of our products - some complimentary and others you can add. Find out more about the \u003ca href=\"https:\/\/rebeccaudall.com\/pages\/gift-packaging\"\u003egift-wrapping services\u003c\/a\u003e we offer.\u003c\/p\u003e"},{"id":270589919274,"handle":"home-decor","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2022-10-02T14:53:10+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Home Decor","body_html":"\u003cmeta charset=\"UTF-8\"\u003e\n\u003cp\u003eOur luxurious collection of artisan and heritage home decor items features an exquisite range of trays, vases and more. Each piece is designed to elevate the ambience of any space through design from texture, sculpture or colour and pattern.\u003c\/p\u003e\n\u003cp\u003eCrafted from the finest natural materials by skilled artisans, our trays are not only practical but also a stunning addition to your home decor. Whether you're serving up cocktails or displaying your favourite decorative items, our trays are sure to make a statement.\u003c\/p\u003e\n\u003cp\u003eOur art pieces are more than just decorative accents; they're works of art that embody beauty, grace, and style. With intricate details and exquisite craftsmanship, these pieces are sure to add a touch of luxury to any room.\u003c\/p\u003e\n\u003cp\u003eFinally, our collection of vases is a beautiful blend of form and function. They're perfect for displaying your favourite blooms or as stand-alone decorative pieces that add a touch of elegance to any room.\u003c\/p\u003e\n\u003cp\u003eOur photo frames are artisan crafted in Italy with the finest marquetry. Choose from patterned, colourful and neutral options. \u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e"},{"id":270493057066,"handle":"homeware-gifts","updated_at":"2024-11-22T20:40:25+00:00","published_at":"2022-09-20T16:21:05+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Homeware Gifts","body_html":"\u003cp\u003eMy edit of the best gifts for those passionate about interiors, for whom you're worried about getting it 'right'. These special pieces are favourites of our clients, including top interior designers, and simply but effectively elevate a room.\u003c\/p\u003e\n\u003cp\u003eA lot of pieces in this edit have multiple purposes, so you needn't worry about thinking about matching something to a 'certain room'. For example, our rattan and ceramic trays, vases and objet d'art. I think these pieces are all ideal for the interior obsessive King or Queen.\u003c\/p\u003e\n\u003cp\u003eYou may be wondering why on earth I've added a bin as a gift, but it's seriously loved!\u003c\/p\u003e\n\u003cp\u003eFinally, I personally use or have almost all of these pieces in my own home and can attest to their craftsmanship and beauty. I am confident that another interiors addict will love them like I do - they are all classic, high quality pieces that will fit in to almost any interiors style. \u003c\/p\u003e\n\u003cp\u003eRebecca x\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e"},{"id":642493841787,"handle":"hunkering-down","updated_at":"2024-11-22T20:20:44+00:00","published_at":"2024-10-17T14:31:51+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Hunkering Down","body_html":""},{"id":273029267498,"handle":"josies-wedding-edit","updated_at":"2024-11-22T19:50:18+00:00","published_at":"2023-06-09T08:30:33+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"Josie's Wedding Edit","body_html":"Josie Fear of @Josieldn selects her favourite Rebecca Udall pieces for her wedding list"},{"id":272540434474,"handle":"kitchen-accessories","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2023-02-21T09:14:26+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Kitchen accessories \u0026 Mugs","body_html":"Discover Rebecca Udall kitchen accessories. Made by artisans around the globe."},{"id":279054417962,"handle":"m-collection","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2024-04-02T10:03:26+01:00","sort_order":"alpha-asc","template_suffix":"","published_scope":"global","title":"M Collection","body_html":""},{"id":271208513578,"handle":"mothers-day-edit","updated_at":"2024-11-22T20:40:25+00:00","published_at":"2022-12-12T09:43:59+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Mother's Day Edit","body_html":"\u003cp\u003eExplore our edit of Mother's Day gifts expertly crafted with a timeless and elegant design - a gift to cherish today and tomorrow.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e"},{"id":280357175338,"handle":"outdoor-dining","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2024-05-15T16:20:43+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Outdoor Dining","body_html":""},{"id":268473892906,"handle":"rattan-1","title":"Rattan","updated_at":"2024-11-22T21:05:05+00:00","body_html":"\u003cmeta charset=\"UTF-8\"\u003e\n\u003cp\u003eExplore our collection of rattan homeware, made from fast growing, sustainable rattan. Each piece is hand woven by rural villagers, providing them with a viable means of income. Our selection features a range of tableware, homeware, and accessories, including bathroom and storage items, all crafted from the highest quality rattan.\u003c\/p\u003e\n\u003cp\u003eAvailable in white, natural, and brown, our woven rattan homeware pieces are versatile and stylish, adding texture and warmth to the home.\u003c\/p\u003e\n\u003cp\u003eOur collection includes a range of tableware, including placemats, as well as serving trays, tissue boxes, storage baskets and more.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","published_at":"2022-05-20T16:26:42+01:00","sort_order":"manual","template_suffix":"","disjunctive":false,"rules":[{"column":"title","relation":"contains","condition":"rattan"}],"published_scope":"global"},{"id":279347757098,"handle":"rebecca-loves","updated_at":"2024-11-22T20:20:27+00:00","published_at":"2024-04-12T13:05:12+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Rebecca Loves","body_html":"What I am using in my home this spring"},{"id":271087403050,"handle":"rebecca-udall-classic","updated_at":"2024-11-22T20:40:25+00:00","published_at":"2022-12-06T13:50:30+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Rebecca Udall Customer Favourites","body_html":"\u003cp\u003eDiscover our customer's favourite items - from scalloped bed linen, rattan chargers to heritage woven scalloped bed linen. \u003c\/p\u003e"},{"id":282484932650,"handle":"rebeccas-summer-favourites","updated_at":"2024-11-22T14:15:36+00:00","published_at":"2024-07-18T18:25:30+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Rebecca's Summer Go-Tos","body_html":""},{"id":273241505834,"handle":"re-set-for-the-season-ahead","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2023-08-23T11:40:27+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Reset for the season ahead","body_html":"Refresh, organise and de-clutter your home for the new season."},{"id":272792125482,"handle":"wholesale","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2023-12-04T10:42:58+00:00","sort_order":"created-desc","template_suffix":"","published_scope":"web","title":"RU","body_html":""},{"id":281101008938,"handle":"ru-collection","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2024-06-06T20:33:29+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"RU Collection","body_html":""},{"id":282180747306,"handle":"summer-dining-edit","updated_at":"2024-11-22T16:00:19+00:00","published_at":"2024-07-08T15:09:57+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Summer Dining Edit","body_html":""},{"id":283261534250,"handle":"summer-serveware","updated_at":"2024-11-22T13:35:33+00:00","published_at":"2024-08-05T15:19:15+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Summer Serveware","body_html":""},{"id":280759566378,"handle":"t-collection","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2024-05-28T10:19:37+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"T Collection","body_html":""},{"id":272537124906,"handle":"textured-home","updated_at":"2024-11-22T20:20:27+00:00","published_at":"2023-02-20T17:12:08+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Textured Home","body_html":""},{"id":273501028394,"handle":"the-minimalist","updated_at":"2024-11-22T12:35:34+00:00","published_at":"2023-10-09T20:47:39+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"The Minimalist","body_html":""},{"id":270592114730,"handle":"trays-1","updated_at":"2024-11-22T21:05:05+00:00","published_at":"2022-10-02T15:50:51+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Trays \u0026 Baskets","body_html":""},{"id":268470288426,"handle":"wedding-gifts","updated_at":"2024-11-22T20:40:39+00:00","published_at":"2022-05-20T13:55:25+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Wedding Gifts","body_html":"Discover our curated edit of pieces that we think make the perfect wedding gifts. From skilled artisan made photo frames to bespoke corded Italian bed linen, finest linen tablecloths and mill sets, our pieces"}]
["__label:best seller","Tag_Age_Existing","Tag_BBTHD_Home Décor","Tag_Colour_Natural","Tag_Linen V Acc_Home decor","Tag_Linen_N","Tag_Margin_B","Tag_Range_ Rattan","Tag_SubCat_Rattan Accessories"]
Hand woven by artisans, our rattan range supports traditional rural craft. Ideal for breakfasts in bed, tea with guests and for moving cutlery and linens to your outdoor table. The large tray is ideal for serving breakfast and multiple drinks, the medium tray is brilliant for serving 1-2 cups of tea or for decorative styling on a coffee table, and the smaller tray is great for serving water to a few people, or as a base tray for the kettle and tea bags, for example.
Three sizes
Hand woven
Strong & robust
100% hand woven rattan
Handwoven in South East Asia
Small dimensions: 38x25x6cm / 15 x 9.8 x 2.4 inches
Medium dimensions: 48x32x8cm / 18.9 x 12.6 x 3.1 inches
Large dimensions: 55x38x8cm / 21.7 x 15 x 3.1 inches
To clean, wipe with a warm, damp cloth
Rattan is timeless and adds texture to your home. These trays are robust and easy to wipe clean. I find the medium size great for serving tea or coffee for 4 people, as a decorative item on a coffee table or as a tea station in a bedroom.
The larger tray is ideal for serving tea and coffee for several, as decoration on a large ottoman or for breakfast in bed and for taking multiple items outside - among many other purposes!
To make gifting simple and beautiful, we offer:
Hand written gift notes - add in the order notes at the checkout
Express, tracked delivery. We can also offer morning delivery for UK mainland
Complimentary gift wrap as standard for the majority of our range - no need to request. Below, find a summary of our wrapping by category, and those excluded.
Elevated gift bags on request (photographed below), £2.50 per gift bag or complimentary when you spend £150+ or currency equivalent.
Select "Add Elevated Gift Wrap £2.50" at the checkout. Should you like more than one gift bag for your order, please increase the quantity. Unfortunately, some items are not suitable for our Gift Bags - please see a summary below.
Find further information below on gift wrapping by item.
Bed, Bath & Table Linens
Our Bed, Bath & Table Linens are gift wrapped as standard. Our Elevated Gift Bags are recommended and suitable for an elevated gifting occasion. If you would like Elevated Wrapping, please request at the checkout.
Items not suitable for our Elevated Gift Bags
Platters, plates & bowls - cardboard box. On request, we can tissue & ribbon.
Flora & Beatrice vases, ruffle bowls & wavy footed stands. On request, we can tissue paper & ribbon.
Rattan ice buckets & bins. On request, we can put in to a dust bag.
Wedding photo albums.
Rattan serving trays, storage baskets, laundry baskets, pillows & duvets with gift wrap requested will be sent with tissue paper loosely wrapped over the goods.
Request gift wrap on these items by ticking "my order is a gift" at the checkout.
Mixed Order Gift Wrapping
We will use our initiative to wrap. Should your order be composed of more than one gift, please email us to include multiple gift bags.
All orders are sent without an order confirmation, including price details. Please ensure to add a note from yourself so your gift can be recognised by the recipient - this can be added in the second stage of the checkout.
Your recipient will not be aware of the price of any goods. They can exchange any unwanted goods within 60 days should they wish, if they are in perfectly resalable condition.
International Orders
Please note, due to volume limitations and charges for international orders, we may not be able to include our paper gift bags with certain orders. If we can't include, we will email you prior to dispatch. For any queries please contact customerservice@rebeccaudall.com
Size
Delivery
WE SHIP GLOBALLY
UK Shipping
Complimentary UK shipping when you spend £200+
SHIPPING OPTION
COST
LEAD TIME
Mainland tracked standard delivery
Complimentary when you spend £200+
DPD or Royal Mail
£4.95
2-4 working days
DPD mainland next day delivery (order by 12pm the working day before for the next working day delivery)
£8.95
Delivery next working day (note cut off). No deliveries on Saturday or bank holidays.
DPD mainland next day delivery by midday(order by 12pm the working day before)
£15
Next working day delivery by midday
Mainland next day delivery by 10.30am(order by 12pm the working day before)
£20
Next working day, delivery by 10.30am
Northern Ireland, Highlands & Islands Standard Shipping
Complimentary when you spend £200+
Royal Mail
£7.95
2-5 working days
DPD Saturday delivery (order by 12pm the Friday before)
£25
Next day Saturday
Delivery to USA
Our shipments to USA are completely hassle free - no import fees to pay and no paperwork.
Complimentary express shipping to the USA when you spend $500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
$22
5-10 working days
Express tracked shipping - complimentary for orders $500+
$50
2-4 working days
Delivery to Australia
Our shipments to Australia are completely hassle free - no import fees to pay and no paperwork.
Complimentary express shipping to Australia when you spend $500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
$36
5-10 working days
Express tracked shipping -complimentary for orders $500+
$90
2-4 working days
Delivery to Mainland Europe (excl. Islands noted below)
Our shipments to Europe are completely hassle free - no import fees to pay and no paperwork on full price orders.
Sale or outlet purchases would be applicable for import fees upon delivery.
Complimentary standard shipping to Europe Mainland when you spend £500+
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping - complimentary for orders £500+
£30
3-6 working days
Express tracked shipping (for especially large orders we reserve the right to need to charge more for this service - we would contact you as soon as possible upon order receipt to notify)
£65
2-4 working days
Delivery to European Islands
Includes Spanish Islands, Cyprus & Greece
Our shipments to Europe are completely hassle free - no import fees to pay and no paperwork on full price orders. The price you pay at our checkout is the total. Please bear in mind
Sale or outlet purchases would be applicable for import fees upon delivery.
Complimentary standard shipping to European Islands when you spend £500+
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping - complimentary for orders £500+
£40
4-7 working days
Express tracked shipping (for especially large orders we reserve the right to need to charge more for this service - we would contact you as soon as possible upon order receipt to notify)
£70
2-3 working days
Delivery to Canada
Shipments to Canada may incur import fees for VAT and duty.
Complimentary express shipping to Canada when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
£25
5-7 working days
Express tracked shipping - complimentary for orders £500+
£45
2-3 working days
Delivery to Asia
Shipments to Asia may incur import fees for VAT and duty.
Complimentary express shipping to Asia when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Express tracked shipping - complimentary for orders £500+
£75
2-5 working days
Delivery to Rest of World
Shipments to Rest of World may incur import fees for VAT and duty.
Complimentary express shipping to Rest of World when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Express tracked shipping - complimentary for orders £500+
£50
2-5 working days
All services are trackable and insured.
Returns
We have a paperless returns policy to reduce our impact to the environment. All information can be provided here. Please ensure to contact us before you make any return, to receive the correct returns address and to ensure smooth process of your return.
Christmas Gifts Extended Exchanges
For customers buying Christmas gifts we are happy to offer an extended returns period.
Any Christmas gifts purchased between 1 November and 20 December 2024 we are offering an extended exchanges policy when notified to us by 15th January 2025.
Goods are applicable for an exchange, this excludes gift cards. To attain a full refund on an order, please follow our 14 day period to notify us of your intention to return.
If you are the person who has received the gift, please confirm the name of the person who purchased the gift for you to verify. This policy is applicable to orders purchased directly through our site by consumers only - it excludes marketplace and any trade orders. This is in addition to our standard returns policy.
RETURNS OVERVIEW
Items purchased directly through ourselves (rebeccaudall.com) in a new and resaleable condition may be returned for a refund, where you notify us of your intention to return any goods via email or telephone within 14 days of delivery from Us, and you return the goods within 28 days from the date of delivery to you. The cost of returns is at the cost of the Customer.
Unfortunately, we are not able to offer exchanges unless you have a faulty or damaged item. Please return the goods and place a new order.
Once your return is received back, we expect to process your return within 10 working days. Returned goods are to be in line with the information here and our Terms & Conditions.
Please be aware that gift cards, bespoke or personalised goods and products where the hygiene seal has been broken - such as pillows and duvets, are not possible for return or exchange. This does not affect your statutory rights.
Should you require a longer returns period due to moving house or other circumstances, please contact us prior to purchase - we are very happy to help and possibly agree an extended returns period based on your circumstances.
RETURNS PROCESS
To make a return:
Contact us to advise of your intention to return along with your order number, name and items to be returned (contact details below)
We will provide the returns address & give you a returns number to include in your package for identification. We will also offer to provide a returns label using our couriers, if preferred. This would be at a cost to you - £5 for domestic, international varies. You are welcome to use another courier, if you prefer.
Re-package the item/s you’d like to return (please ensure due care with fragile goods, in the way we sent them to you)
Post the package back to us
We will contact you or refund you within 10 days of receipt of the returned goods
Faulty and damaged on receipt goods
We are very sorry if your goods have not arrived as expected, we appreciate how frustrating this is. If you believe you’ve received a faulty, incorrect or damaged item, please first contact us at customerservice@rebeccaudall.com, along with a photo where it is appropriate.
We are unable to offer exchanges unless you have a faulty or damaged item, or the item is a Gift Exchange - further information below. Please return the goods and place a new order.
Sending Goods Back to Us
Please ensure that all Rebecca Udall returns sent to us are handled by an insured carrier, if you don't use one of our returns labels, and are suitably packaged for return, as they were sent to you. We strongly recommend a tracked and signed service.
Please always retain proof of posting back to us. Rebecca Udall cannot be held liable for any returned items that fail to arrive or that arrive in a non-resalable condition due to poor re-packaging (if you send goods back as we have sent them to you, this will always be ok).
All goods should have all and any tags, packaging and other accompanying items included to be valid. Sets can be returned in the set as they were purchased only. Please ensure the packaging used to return the goods is suitable for the weight, size and type of goods posted (eg glass should be packaged appropriately) to ensure their safe return.
Please be advised that this policy only applies to customers who have purchased directly from our website. Any other returns, you should contact the marketplace or where you purchased them from.
Where you have used a promotional discount on your order that was valid on a minimum spend, the total amount refunded will be net of the pro-rata amount of the discount, assuming the discount was valid on the returned item. For example, if you receive £20 off £200 spend, and you return £100 worth of goods back, a £90 refund will be due back.
Our returns policy does not affect your statutory rights.
International Returns
Europe For returns from Europe where Rebecca Udall have delivered on a basis where all import fees are covered by ourselves, due to complexities post-Brexit, regrettably we are only able to offer an exchange or a refund on to a gift card equal to the value of the goods you have purchased (net of shipping), valid for 12 months. Please contact us to initiate a return within 14 days of receiving the goods customerservice@rebeccaudall.com.
Rest of World For international returns, inbound and outbound shipping costs are non-refundable. If you have paid duty, VAT or import fees, you will need to contact your local government entity for a refund, regrettably we are unable to assist with this (this is not applicable to the USA and Australia). Please ensure that you clearly state that the goods are being "returned to origin" on the customs declaration. For international returns, we are not responsible for any customs or duties charges incurred when returning the items. To avoid this happening we will always provide clear instructions and proforma invoices for you to sign and include with your returns to prevent this happening. Further details below.
Any items returned outside of the return period or that are damaged, used or otherwise unsaleable will not be accepted and will be returned to the customer.
Gift Returns (where you are not the purchaser)
An item that was received as a gift can be returned for a product exchange beyond the 14 day returns period but within 45 days of the original purchase, assuming it was not a sale or outlet item and that the product you have is not discontinued.
The exchange is valid on any products on site excluding gift cards and the value will be based on the price the purchaser paid for the goods or the current retail price, whichever is lower. Return shipping costs and reshipping fees would be chargeable.
This would not apply if you contact us within 14 days of delivery to our customer (the person who has given you the gift). In this case, the exchange can be a product or a gift card, if preferred. The actual price paid of the goods is valid for exchange in any case (for example, where any item has been reduced since purchase, the original price paid is valid).
You can exchange unwanted gifts within 45 days of purchase, provided it is:
a product that we currently sell
is not a personalised or made to order product
you can confirm the name of the gifter
it is in its original packaging and is unused, in perfect resalable condition
If you would like to discuss an extended gifts return period beyond what we mention here, please contact Customer Care, we are very happy to assist and consider your circumstances.
