DELIVERY INFORMATION

Coronavirus (Covid-19) Update

We are able to remain open whilst following guidelines from Public Health England. Rebecca fulfils all business duties.

Within the UK we use Royal Mail for all services, who collect from us. We hope this will limit your exposure to delivery drivers. 

We are using DHL for most of our international shipping. The benefit of DHL is that they own their vehicles and aircraft. Consequently they aren't affected by the current low supply of passenger aircraft which are used for a lot of mail transport. We use DHL's express service: two day service to Europe and 2-5 day service to the Rest of World. 

Please note that lead times may be slightly longer than usual. We are experiencing good service overall but please bear in mind that delays may occur. For example, please allow 3 working days for Royal Mail's 48 hour service. 

Returns

Our usual free returns is via Royal Mail. However, we understand if you don't want to go to the post office at the moment. We can arrange UK mainland collections with Hermes. Please contact us to arrange.

Shipping Destinations

We ship Worldwide. All destinations above £200 qualify for complimentary delivery.

We are pleased to offer FREE standard delivery:

  • to the UK when you spend £75 or more
  • to the Channel Islands & Isle of Man when you spend £150 or more
  • to the Republic of Ireland when you spend £150 or more
  • to the Rest of World when you spend £200 or more 

The free shipping rate is applicable after any promotions or discounts have been applied. 

UK Delivery Options (exc. Channel Islands)

You can opt for standard (2-4 days), next working day, next working day before 1pm and Saturday delivery at the checkout (all with Royal Mail).

Swatch shipping is free. 

A signature required for delivery and is trackable. 

Channel Islands & Isle of Man delivery

Delivered within 3-5 working days using Royal Mail

FREE when you spend £150 or more or using our swatch service only.

£7.95 for orders less than £150 

Standard Delivery to the Rest of Europe

£18 when you spend less than £200.

FREE when you spend £200 or more (2-3 working days).

Delivery to USA

Economy shipping 5-10 working days £15

Standard shipping 3-5 working days £20

DHL Express shipping 2-3 working days £30 

FREE when you spend £200 or more (3-5 working days)

Delivery to Rest of World

£25 when you spend less than £200 (2-10 working days) 

FREE when you spend £200 or more (2-10 working days)

For RoW, we need to give a broad time range for delivery. If you would like us to confirm, please advise the items you are looking to buy and the country the parcel is going to. It is not to do with how far away from us you are. For example, most orders to Australia will be delivered to you in 2 working days. The factors are weight and size of the parcel and your destination. For example, remote areas like mountainous and islands will always take a little longer.