UK Returns 

Return your item(s) within 28 days for a refund or exchange on full price items, and 14 days for sale and outlet purchase. No returns or exchanges are possible on custom or monogrammed items due to their personalised nature. Beyond 28 days for full price goods, we can consider offering you a gift voucher. Sale and outlet purchases are non-refundable or exchangeable after 14 days.

How to Return - UK

We are no longer sending returns forms with orders to be more environmentally conscious. 

To process your return:

1. Please first email customerservice@rebeccaudall.com with the following information:

  • Order number
  • Advise your intention to return or exchange 
  • Item(s) to be returned/exchanged
  • Reason - such as size, colour, etc. Please be honest as this is really helpful information for us and we greatly appreciate it.

2. To attain a returns label for UK returns via the Post Office/Royal Mail, please click here. You will have the option to either get a QR code to take to the Post Office, where they can print the label for you, or you can download and print the label yourself.

Please note the cost of returns is at the cost of the customer. You can use our Royal Mail return's label, for which £4 will be deducted from your refund total. We are happy for you to return goods by another insured method if you would prefer, but the goods are your responsibility until back with us. 

3. You must retain proof of postage until refunded even if you have used our returns label system. Please endeavour to package items safely as they were posted to you.

4. Please note that it can take up to 4 working days, but usually sooner, from us receiving your parcel to action a refund. You will receive an email confirming that your refund has been actioned. Following this, refunds can take 5-7 working days to appear in your account. We appreciate you waiting this time before emailing us to follow up on your refund. Please note any shipping costs you may have paid are not refundable.

Please ensure you are familiar with our returns policy below.

 

How to Return - International

We are no longer sending returns forms with orders to be more environmentally conscious. 

To process your return:

1. Please first email customerservice@rebeccaudall.com with the following information:

  • Order number
  • Advise your intention to return or exchange 
  • Item(s) to be returned/exchanged
  • Reason - such as size, colour, etc. Please be honest as this is really helpful information for us and we greatly appreciate it. 
  • You must email us within 14 days of receiving delivery of your goods. Otherwise any returns will be on a gift voucher basis only.

2. We will complete a proforma invoice for you for the items you wish to send back and return this to you via email, which will need to be accompanied with your order. You will need to print 5 copies of this and sign it. 

3. If you would prefer, we can arrange collection on our DHL account. Please note the cost of returns shipping is at the cost of the customer. We are able to provide an estimate for the return shipping cost back to us via our DHL account but cannot confirm the cost of the return until it is back with us. Please note the price you paid for shipping is often not the actual cost to us for shipping, it is usually more - please bear this in mind.

We are happy for you to return goods by another insured method if you would prefer, but the goods are your responsibility until back with us. 

3. You must retain proof of postage until refunded even if you have used our returns label system. Please endeavour to package items safely as they were posted to you.

4. Please note that it can take up to 4 working days, but usually sooner, from us receiving your parcel to action a refund. You will receive an email confirming that your refund has been actioned. Following this, refunds can take 5-7 working days to appear in your account. We appreciate you waiting for this time to pass before emailing us to follow up on your refund. Please note any shipping costs you may have paid are not refundable. For international refunds, the amount you receive back can be less than what you paid based on exchange rates and fees applied by your bank. This is completely outside of our control. 

Please ensure you are familiar with our returns policy below.

 

OUR RETURNS POLICY - UK

Should you not be delighted with your order, you can return any item excluding monogram and custom orders within 28 days of receipt. This is on the condition that the goods are returned to us complete and in perfect resaleable condition: unused, unmarked, unwashed and with all original packaging attached.

You are responsible for the cost of returning the items to us. No shipping costs that may have been paid are possible for refund. We will refund you on to the card or payment method which was used to make your purchase. 

Please ensure the packaging used to return the goods are suitable for the weight, size and type of goods posted (eg glass should be packaging appropriately) to ensure their safe return. We are not liable to refund goods that are received by our warehouse that are damaged on arrival due to poor packaging. In this case, we would advise you of the condition of the goods’ received by photograph and would recommend that you take up an insurance claim with the postal service you used.

Our returns policy does not affect your statutory rights.

International Returns

Return within 28 days. Shipping costs are not refundable. If you have paid duty, VAT or import fees, you will need to contact your local government entity for a refund. Unfortunately we are not able to assist with this. Please ensure that you clearly state that the goods are being "returned to origin" on the customs declaration.

OUR RETURNS POLICY - REST OF WORLD

You can return your order to us within 28 days of receiving your goods, provided is it not a custom or monogrammed order, which are non-refundable.

You must notify Rebecca Udall of your intention to return before posting your items back to us. The items must then be shipped within 7 days of our acknowledgement. The items can be sent on a postal service that takes up to 10 working days. 

You must notify us of your intent to return your item by contacting us at customerservice@rebeccaudall.com. You are advised to send your parcel by a trackable and insured service as Rebecca Udall can't be liable for any loss or damage on return to us. The cost of returning the item to us is non-refundable, as is any original delivery charge you may have paid.

WHICH ITEMS CANNOT BE RETURNED?

Products that are custom and made to order, such as our custom cord bed linen or those that are made to your unique specification or that are personalised for you, such as items bearing names or initials, such as monogrammed napkins.

WHAT IF THE ITEM IS FAULTY?

In the unfortunate and rare case that you receive a faulty item, please contact us as soon as possible. Items that have arrived to you damaged must be reported to us with photo evidence at the earliest possible opportunity, and within 48 hours of receiving the parcel. 


If you have identified the fault within 28 days of purchase and it is unused, then you can return the item under our normal return procedure for an exchange or refund. Please let us know about the fault so that we can check similar items that came in the same batch.

If a fault develops outside of the 28 day return period, please contact us at customerservice@rebeccaudall.com.

Please take time to read our the Care Guide listed on the product page and the care guide you may have received with your item (provided with towels, cutlery, bed linen and table linen), as well as taking note of care labels sewn in to the item. 

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

An item that was received as a gift can be returned for an exchange within 35 days of purchase, provided it is a product we currently sell, is not a personalised or made to order product, and it is in its original packaging. This does not affect the purchaser's legal rights.