Terms & conditions

GENERAL TERMS AND CONDITIONS

General

1.1 This website is owned and managed by Rebecca Udall Limited. (‘Rebecca Udall’, ‘us’, ‘we’, ‘our’). Rebecca Udall is a private company limited by shares, registered in England under number 11730964 and with its registered office address at George House, Derwent Road, Malton, United Kingdom, YO17 6YB. Our VAT number is GB313078724.

1.2 Our shop (online or in-store) is aimed predominantly for consumers. Section 2 (3) of The Consumer Rights Act 2015 defines a consumer as “an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession”. These Terms and Conditions apply to all purchase contracts between us and you as a consumer, concluded online or in-store.

1.3 By accessing and using this website or our social media platforms and/or by continuing to purchase our products via our online shop or in-store, you agree to be bound by these Terms and Conditions (‘Terms’).

1.4 These Terms must be read in conjunction with our privacy notice which is available on our website (‘Privacy Notice’). We are committed to ensuring the security and privacy of your information and our Terms and Privacy Notice explain in more detail the categories of information we collect from you, the purposes for, and the manner in which the information is processed and used

1.5 In all cases, these Terms available on the website are valid Terms, at the time of concluding the purchase that is decisive.

1.6 You must be 18 (eighteen) years of age or above to be able to purchase products from our website or online shop. By accessing our online shop and proceeding to purchase products offered on our online shop you warrant that you are 18 (eighteen) years of age or older, and where you are a minor, i.e. below 18 (eighteen) years of age, you are accessing our website and purchasing products offered for sale by us with the consent and involvement of a parent or guardian and/or you ratify that you understand the implications of the purchase agreement and that you will not cancel the agreement and claim a reimbursement after you or any other person have used and enjoyed the benefit of our product(s).

1.7 For the purposes of these Terms, Rebecca Udall Limited and the consumer shall be collectively referred to as ‘the Parties’and individually as ‘a Party’.

Contractual Relationship

2.1 The Rebecca Udall online shop is an invitation to treat and by proceeding to select products displayed on our website and activating the ‘Check-Out’ button you confirm your offer to purchase the products selected by you (‘Order’).

2.2 We will communicate our acceptance of your Order by means of an order confirmation sent via email to the email address that you register with on our website, followed by an e-mail confirmation of the despatch of the Order. The purchase contract will be concluded only on our acceptance of your Order in accordance with this paragraph 2.2. We are entitled to refuse without any liability your offer to purchase the products indicated in your Order, (a) if we do not ship products to the country of the shipping address (‘designated country’), or if due to existing and applicable sanctions we cannot supply products to the designated country or if an ongoing conflict or situation within the designated country makes it impossible or difficult to supply products without us being subjected to undue risk, (b) the products ordered by you are out of stock (c) if we have made a genuine error as regards the availability and/or price of the products published on our website, (d) if we are not able to successfully use the payment details provided by you, (e) if we are not satisfied with your creditworthiness, (f) if after requesting for further information from you, we cannot confirm your identity, and/or (g) for any other reason that, by our policies and work ethics justifies our refusal of your Order. In case we cannot accept your Order for any of the above reasons, we will notify you via e-mail, and you will not be charged even if you have completed the online check-out process.

2.3 Products that are out of stock will either be indicated on our website as ‘sold out’ or they may no longer be displayed on the website. We may but are not obligated to restock products identical to the ones made available on our website earlier, as our products are often made from natural materials, which by nature can differ from one batch to the next. Therefore, if you intend on purchasing multiple items to create a set, we encourage you to purchase them at the same time to ensure uniformity of products. If you are in the process of building your Order and a product runs out of stock it will either no longer appear in your Order or a notification will appear to inform you that the product is no longer available. We usually also have information displayed when stocks are running low and the option for you to sign up to our stock notifier to be emailed as soon as the desired items are back in stock. If you are ordering a product as a sample with the intention of purchasing more of the same kind, you should send us an email to confirm stock availability prior to ordering the sample. We shall have no responsibility to reimburse expenses incurred for products ordered as samples if you do not confirm stock availability with us prior to confirming your order of the sample, and subsequently find that the desired products are sold out. Some items are available to be pre-ordered. We will usually indicate when pre-ordered items will be ready for despatch.

2.4 Once you have built your Order, before confirming the Order by clicking the Check-Out button, the details of your Order will be displayed, and you will have the opportunity to correct any errors and/or to revise your Order.

2.5 Our confirmation of acceptance will be accompanied by the details of your Order, the Order reference number, and the corresponding invoice along with a link to these Terms.

2.6 You will be given the option to create your own account with us, which will enable you to save certain details such as your payment and shipping details. Creating an account facilitates a faster and more efficient order conclusion and check-out process. However, you may create an account at your own discretion. For the purposes of setting up an account with us, you will be required to create and use your login credentials. Any information that you submit for the purposes of creating and maintaining an account with us shall be governed by our Privacy Notice and applicable Data Protection Law.

Prices and Terms of Payment

3.1 The prices of products (‘Prices’) displayed on our website at the time you conclude an Order are binding. Your invoice will clearly indicate the total value of your Order, VAT applicable and shipping costs.

3.2 Depending on your shipping details and the shipping method selected, shipping charges will be added to your final invoice, which will be displayed to you once you conclude the check-out process. Subject to paragraph 2.2, we ship worldwide, and full information about our shipping charges, delivery timescales and minimum order thresholds for complimentary shipping can be found here.

3.3 Please note that unless stated otherwise our Prices do not include custom and import duties, for shipments outside of the United Kingdom. A list of the countries where we currently deliver products with import fees covered, i.e., where you will have no additional import fees to pay can be found here.

Please note that:

a) for some countries (for example, Europe) we deliver shipments with import fees covered for non-sale and/or non-outlet items only. If we are delivering sale items or items purchased from our outlet store, you will have to pay the applicable import fees

b) for shipments to countries where we do not deliver with the import fees covered you will have to pay an import fee to the concerned authorities, i.e., you may be subject to custom and import duties, which we will not be able to reflect in your invoice, as these will be calculated by the local authorities in the designated country. You are responsible for paying all customs and import duties directly to the concerned customs authorities. In the event you fail to pay import fees/custom duties, the authorities may seize the products, hold the products in a warehouse pending payment (the costs of which you will have to incur), levy fines on you, destroy the products, or return the products to us. We are not responsible for any expenses and/or consequences arising from, or as a result of your failure to pay import fees/custom duties. If the customs authorities return the products to us as a result of your failure to pay the import fees/custom duties we will refund the price of the products, net of any shipping costs incurred by us in relation to such returns. More information about shipping options offered by us and the applicable import fees can be found here. Please note that when products are being returned in accordance with this paragraph 3.3, we incur shipping costs that are higher than the shipping costs charged at the time of you placing the Order with us. You agree to get a refund net of the actual shipping costs incurred by us, and not just the shipping costs originally charged at the time of you placing the Order.

3.4 Your invoice will be sent via email to the email address that you have provided us, confirming our acceptance of your Order. Several methods of payment are available through our website. You should check if any foreign transaction fees are applicable when you pay in a currency other than the pound sterling. You should read the terms and conditions of the payment platform and/or the card issuer you choose to pay for the products that you buy from us, including any ‘buy now pay later’ platforms that you use. Please note that these charges are completely outside of our control, and you should contact your card issuer/payment platform for further details.

3.5 Where we use third-party payment platforms, we use them exclusively as service providers for the purposes of facilitating payments from customers. We are in no way affiliated with third-party service providers, and often you will be redirected to their respective portals to complete your purchase securely. You must read the terms and conditions and privacy notices of such third-party service providers. Rebecca Udall Limited is not liable for a third party’s terms of business and/or the way they collect and process your Personal Data. You should therefore read the terms and conditions and the privacy notice of the third-party service provider whose platform you use to make the payment to us.

Some of the third-party payment platforms that we use include without limitation:

PayPal )* - Terms and Conditions

* the above links only apply to PayPal accounts of residents of the United Kingdom, Guernsey, Isle of Man and Jersey. We advise you to read PayPal’s terms and conditions relating to your country.

Shop Pay - Terms and Conditions

Amazon Pay** - Terms and Conditions

** the above links only apply to Amazon accounts of residents of the United Kingdom. We advise you to read Amazon Pay’s terms and conditions relating to your country.

Apple Pay - Terms and Conditions

Clear Pay - Terms and Conditions

Google Pay*** – Terms and Conditions

*** the above links apply to accounts of Non-U.S and Non-Indian residents. If you are using Google Pay in the United States of America or India, please refer to Google Pay’s terms and conditions applicable to the United States and India respectively.

3.6 We may vary the payment methods we accept at any time and the payment methods available to you may depend on the value of the products, nature of the products being purchased and/or your creditworthiness.

3.7 We may retain the right to reject a payment method for any reason before the contract is formed in accordance with paragraph 3.6 above, in which case we shall notify you via email. In this case, you can decide whether you wish to use another payment method or if you would like to cancel your order.

3.8 Unless otherwise agreed, you must pay for the products in full prior to delivery. Failure to make full payment before the date of actual delivery shall entitle us to refuse delivery and/or cancel your Order.

Gift Cards

4.1 Gift cards are not a cheque guarantee, credit or charge card. The card does not constitute electronic money for the purposes of the Electronic Money Regulations 2011 or a payment service for the purposes of the Payment Services Regulations 2017.

4.2 You can pay the initial opening balance for a gift card by any of the means of payment accepted by us.

4.3 All gift cards will be valid for 12 (twelve) months from the date of issue. We are unable to extend the expiry date of any gift card, and any remaining balance on the gift card will be void on the expiry of the 12 (twelve) month period. The card can be used as many times and for as many purchases as the cardholder chooses until the total balance of the card has been used up.

4.4 The minimum amount you can purchase on a gift card is £10 and the maximum is £1,000. Please note that gift cards are only available to purchase in British pounds sterling (£), and the value when used on purchases in other currencies may differ depending on the conversion rate.

4.5 Once a gift card has been purchased, it cannot be returned or exchanged for cash. If the value of your purchase is less than the amount on your gift card, the remaining balance on the gift card can be used on future orders before the gift card expiry date.

4.6 If an Order is purchased with a gift card and returned to us, the value will be refunded in accordance with our refund policy, back onto the same gift card, or where that card no longer exists when the items are returned, the price of the returned items will be credited to a new gift card, which will be sent by email to the email address of the customer who made the purchase with the card. The balance will be available for use for 12 months from the original date of issue of the gift card. This does not affect your statutory rights.

4.7 Exchanges are allowed for orders purchased using a gift card. If the value of the exchange order is below the value of the order being returned, the difference in value will be restored back onto the gift card. If the value of the exchange order is higher than the order being returned, the amount on the gift card can be used towards the purchase, along with another payment method to pay for the difference.

4.8 A gift card cannot be used to purchase another gift card. Unless otherwise stated, promotional codes cannot be used to purchase gift cards.

4.9 Orders for physical gift cards are only available for purchase within the United Kingdom. All international gift card orders will be for an e-gift card that will be sent directly to the email address provided by you. Gift cards can be purchased for and on behalf of a different recipient other than the purchaser. For physical gift card orders to be sent within the United Kingdom, at checkout you will be asked to enter the delivery address of the recipient. For all domestic and international e-gift card orders, you will be asked to enter the recipient’s email address at checkout. Please note that gift cards cannot be transferred or re-assigned by you or the recipient to anyone else once they have been purchased.

4.10 In case of loss or damage to a physical or e-gift card, please contact us at customerservice@rebeccaudall.com, stating your name and order number. If your gift card is still valid, we will cancel it and reissue a new one with the same balance and for the remainder of the 12 (twelve) month period, which commenced on the date of issue of the gift card.

4.11 If you have any issues with using your gift card, or to find out the balance on your gift card, please contact us at customerservice@rebeccaudall.com.

4.12 We reserve the right to refuse to accept a gift card where we have reason to believe it is being used fraudulently. If we have reason to believe that you are using a gift card fraudulently, we reserve the right to verify your identity and/or to cancel your order and terminate your account with us.

4.13 For e-gift cards, we will not be responsible for any failure or delay in the delivery of the gift card to its intended recipient if it is caused by events or circumstances beyond our reasonable control including without limitation, (i) technical breakdowns or faults in the telecommunications lines/systems, (ii) a delay in the transmission of information or data or (iii) the loss of information or data which may occur under any of the circumstances attributable to technical errors or breakdowns or the inaccuracy of the details of the recipient of the e-gift card provided by the purchaser of the card, (iv) or the impossibility of delivery of the e-gift card to the email address provided, or (v) the fact that the email sent is deemed to be spam or an unwanted email by the recipient of the e-gift card.

Delivery, Delivery Time and Shipping Charges

5.1 We ship worldwide unless due to existing and applicable sanctions and or export restrictions we cannot supply products to the designated country or if an ongoing conflict or situation within the designated country makes it impossible or difficult to supply products without us being subjected to undue risk, or unless we are restricted from delivering a shipment due to a Force Majeure event.

5.2 Once your Order has been despatched you will receive an email from us notifying you that your Order has been despatched. The delivery time will depend on your shipping address, delivery method selected and sometimes external factors such as delays in postal and delivery services during festive or sale periods, or as a result of supervening events beyond the reasonable control of the Parties, for which we shall have no liability. If you have paid for next-day UK shipping and fail to receive the Order by the next working day for reasons other than your own fault or inability to accept the parcel, we shall refund the next-day UK shipping charges. However, no refunds are available for international shipping charges if a shipment from us is received later than the estimated lead time. This is due to several factors outside of our control being involved in international shipping such as processing time by customs authorities, delivery time taken by our delivery partners, etc. You can find more information about indicative shipping costs and delivery timescales here. Please note that the delivery timescales published on our website are purely indicative, and not guaranteed.

5.3 Delays beyond a Party’s reasonable control:

As much as we can, we endeavour to deliver your Order within the estimated lead time. Therefore, we will despatch your order at the earliest we can. Please note:
that pre-ordered items can only be despatched after we receive stock
lead times may be longer during Christmas, Black Friday and similar busy periods.

We use postal/delivery services of good standing (we usually use DPD, DHL or Royal Mail) for all deliveries within the United Kingdom and overseas.

Our delivery partners DPD, DHL, and Royal Mail, provide a track and trace service, and once you have been notified that your Order has been despatched you will be able to track your delivery. In case you cannot track your shipment or have any queries in relation to your shipment please contact us at customerservice@rebeccaudall.com.

There may however be delays in the delivery of your Order or the possibility of damage during transit for reasons beyond the reasonable control of the Parties. Where there is a delay in the delivery of the Order, we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do that, we will not be liable for the delivery of the Order and any delays caused thereto. In case you receive damaged products please contact us at customerservice@rebeccaudall.com so that we may be able to address the situation in accordance with our ‘Faulty Goods Return Policy’ as outlined in paragraph 7 of these Terms.

Please note that we will not be liable for delays caused by customs authorities and customs clearance. We will endeavour to liaise with our delivery partners and customs authorities to provide any information that they may need to expedite customs clearance and the delivery of your Order, including the disclosure of your Personal Data. Occasionally customs authorities may contact you directly, and you consent to us sharing your Personal Data with our delivery partners and customs authorities for such purposes. You must make yourself contactable by customs authorities and or our delivery partners. In the event you cannot be contacted by customs authorities we will authorise the return of your Order to us, and shall refund the price of the products, net of any shipping costs incurred by us in relation to such returns. Please read paragraph 5.4 to know more about how we charge shipping costs for products being returned.

5.4 Shipping charges if applicable will be added to your invoice in accordance with paragraph 3.2. If the Order cannot be delivered for reasons attributable to you such as, without limitation, a mistyped address, failure to collect a parcel from a collection point or unavailability at your address, additional shipping charges resulting from redelivery of the Order will have to be paid by you. For example, if you have made an error in entering your shipping address, as a result of which the Order is delivered to the wrong address or our delivery partners attempt delivery without success, we will arrange for re-delivery at additional shipping charges payable by you. We will send you an email with payment instructions for the payment of further shipping charges. Should you wish to cancel your Order without attempting re-delivery, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). The cost of returns shipping will have to be incurred by you, and we will deduct this from the refund amount due to you. If you wish to cancel your Order in accordance with our Return and Refund Policy, after we have re-delivered the Order to you, we shall reimburse to you all payments received from you, including the cost of one delivery only (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). In the case of re-delivered orders we shall not re-imburse the shipping expenses incurred in re-delivering the order. You shall bear the cost of returns shipping when returning any items to us.

5.5 Risk of loss and title for item(s):

a) The products will become yours once they have been delivered and you have paid for the products in full.

b) The risk of loss and title for item(s) purchased by you will pass to you upon the delivery of the item(s) to you or in accordance with your instructions by us or our carrier, i.e., the products will become your responsibility from the time we or our carrier deliver the products to the address you gave us, and/or in accordance with your instructions such as, without limitation, delivery to a neighbour, front door or safe place.

Cancellation of Order and Return and Refund Policy

Policy for UK orders.

6.1 You have the right to cancel your Order (unless your Order contains bespoke items or shows signs of use) within 14 (fourteen) days after your Order is delivered (‘Cancellation Period’), i.e. the Cancellation Period will expire after 14 (fourteen) days from the day on which you receive the products unless your Order (the same Order) was split into multiple deliveries over different days, in which case the Cancellation Period will expire 14 (fourteen) days after the day on which you receive the last delivery.

6.2 If you wish to exercise your right to cancel your Order, you must inform us of your decision to cancel this contract by emailing us at customerservice@rebeccaudall.com, or by contacting us here. Please cite your Order number and/or enclose a copy of your receipt when you email us your decision to cancel. This must be done before the Cancellation Period has expired.

6.3 Once you have requested a cancellation of the Order prior to receiving the goods, we will send you an email confirming that your request is being processed and that no payment has been taken from you, or if a payment from you has already been taken, the purchase price of the product(s) along with delivery fees paid by you have been or will be credited back using the same payment details that you submitted for the initial transaction, unless you have expressly agreed otherwise. We do not charge a cancellation fee for orders cancelled within the Cancellation Period. However, depending on your bank or debit/credit card issuer you may incur foreign transaction or other fees if you have paid from a non-UK bank or in currency other than the pound sterling.

6.4 If you have received the goods and you wish to return them, once you notify us your decision to cancel the Order, you shall send back the goods or hand them over to us without undue delay, and in any event no later than 14 (fourteen) days from the day on which you communicate your cancellation of this contract to us. We may withhold reimbursement until we have received the goods back. If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). Save and except in the case of faulty goods delivered by us, the cost of returning goods to us are incurred by the customer. We do not charge a cancellation fee for orders cancelled within the Cancellation Period and goods returned in accordance with this paragraph 6.4. However, depending on your bank or debit/credit card issuer you may incur foreign transaction or other fees if you have paid from a non-UK bank or in currency other than the pound sterling. Please note that we may make a deduction from the reimbursement for loss in value of any goods supplied if the loss results from unnecessary handling by you. The amount may be deducted from the amount to be reimbursed to you.

6.5 Exceptions to the right to cancel:

The right to cancel does not apply for the following goods that may be purchased on our website:

a) bespoke, personalised or sized goods

b) sealed goods which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery such as, without limitation, the plastic hygiene film of bedding.

6.6 In order to be eligible for a return please make sure that:

(a) The product is being returned within the timescale mentioned in this Return and Refund Policy, or as the case may be, within the timescale in relation to defective/faulty goods

(b The product is in its original packaging with tag included, where applicable, and where plastic hygiene films were applied to the item, these have not been removed

(c) The product is not used or damaged (unless you received a defective/damaged product from us, in which case please send a photograph of the damaged item to customerservice@rebeccaudall.com at the earliest possible

(d) items being returned do not show signs of use and/or are not returned to us with odours, pet hair, extensive creasing or stains/marks

(e) You have the receipt or proof of purchase

(f) Your product is not personalised (i.e., engraved, customised or sized to include bespoke elements) (unless you received a defective/damaged product from us in which case please refer to our Faulty Goods Return Policy)

(g) Please note where you cancel an order of items sold as a set on our website, you shall return all pieces included in the set at the same time. For example, if you wish to cancel an order of dinner plates bought as a set from our website, you must return the entire set at the same time. If a piece from the set is missing, we will not be able to accept the return and process the refund. If we receive a broken or damaged item from you, we will be unable to process the refund for it. We will return the goods to you.

Products that don't meet the above-stated conditions will not be eligible for a return and refund, or exchange.

6.7 Please notify us of your decision to cancel an order by emailing us at customerservice@rebeccaudall.com or by contacting us here. If your request is approved, we will issue a returns number to you and share our returns address.

6.8 We shall process your refund for returned goods or contact you in relation to it within 14 (fourteen) days from the date on which we receive the goods.

6.9 When returning products:

you must obtain proof of posting as we cannot accept liability for parcels lost in transit
ensure that the goods are wrapped suitably as we cannot accept liability for damage/breakages during transit. Your refund will be reduced if you have reduced the value of the item you are returning. Additionally, if we receive an item that is broken or damaged, we will not be able to provide a refund for the broken or damaged item(s).

6.10 If you have any questions about cancelling your Order or our Return and Refund Policy, please contact us at customerservice@rebeccaudall.com.

6.11 Global Returns Policy

a) For online orders outside of the UK, we accept returns of the goods as long as you cancel the contract within 14 (fourteen) days from the date on which you receive the goods, i.e., the Cancellation Period will expire after 14 (fourteen) days from the day on which you receive the goods, unless your Order (the same Order) was split into multiple deliveries over different days, in which case the Cancellation Period will expire 14 (fourteen) days after the day on which you receive the last delivery.

b) The right to cancel does not apply for the following goods that may be purchased on our website:

bespoke, personalised or sized goods
sealed goods which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery such as, without limitation, the plastic hygiene film of bedding
items that show signs of use or are returned to us with odours, pet hair, creasing and stains
goods that have been damaged by you or in transit during return
goods that do not have the original tags attached and are not in their original packaging

c) You must have the receipt or proof of purchase for goods that you are returning.

d) You must return the goods to us within 14 days of notifying us of your decision to cancel your Order

e) If you wish to exercise your right to cancel your Order, please inform us of your decision to cancel this contract by emailing us at customerservice@rebeccaudall.com. Please cite your Order number and/or enclose a copy of your receipt when you email us your decision to cancel. You must send us an email notifying us your decision to cancel before the Cancellation Period has expired

f) Once you have requested for a cancellation of the Order prior to receiving the goods, we will send you an email confirming that your request is being processed and that no payment has been taken from you, or if a payment from you has already been taken, the purchase price has been or will be credited back using the same payment details that you submitted for the initial transaction, unless you have expressly agreed otherwise. We do not charge a cancellation fee for orders cancelled within the Cancellation Period. However, depending on your bank or debit/credit card issuer you may incur foreign transaction or other fees if you have paid from a non-UK bank or in currency other than the pound sterling.

If you have received the goods and you wish to return them, once you notify us of your decision to cancel the Order, you shall send back the goods or hand them over to us without undue delay, and in any event no later than 14 (fourteen) days from the day on which you communicate your cancellation of this contract to us. We may withhold reimbursement until we have received the goods back. If you cancel this contract, we shall reimburse to you the cost of the returned items only. No shipping fees will be refunded unless the goods delivered by us were faulty. Save and except faulty goods, the costs of returning goods are incurred by the customer. Please note where you cancel an order of items sold as a set on our website, you shall return all pieces included in the set at the same time. For example, if you wish to cancel an order of dinner plates bought as a set from our website, you must return the entire set at the same time. If a piece from the set is missing, we will not be able to accept the return and process the refund. Where an item from the set was received damaged or broken, we will not be able to process a refund for the damaged or broken item and will refund the purchase price of the set net of the value of the broken or damaged item(s).

g) Exceptions to the right to cancel:

The right to cancel does not apply for the following goods that may be purchased on our website:

bespoke, personalised or sized goods
sealed goods which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery such as, without limitation, the plastic hygiene film of bedding
items that show signs of use or are returned to us with odours, pet hair, creasing and stains
goods that have been damaged by you or in transit during return
goods that do not have the original tags attached and are not in their original packaging

h) When returning products:

you must obtain proof of posting as we cannot accept liability for parcels lost in transit
ensure that the products are wrapped suitably as we cannot accept liability for damage/breakages during transit. Your refund will be reduced if you have reduced the value of the item you are returning. Additionally, if we receive an item that is broken or damaged, we will not be able to provide a refund for the broken or damaged item.

i) Import Fees

For returns on which custom duties have been paid separately to local customs authorities, or if you have been incorrectly charged VAT or customs duties, a claim for a refund must be made to your local customs authorities, and not to us, as custom duties are levied and handled by local tax authorities. Please note that we cannot handle queries relating to the refund of customs duties on items returned.

We will not be liable to pay for import fees on receiving returned items back into the UK where you have not correctly completed or added the correct documentation, as provided by us, to your parcel. In this case it will be your responsibility to liaise with customs authorities to ensure that the returned items are cleared for us to receive them. All refunds shall be processed only after we have come into possession of the returned items.

7. Faulty Goods Return Policy

For UK Sales:

7.1 If you have received a defective/faulty item from us (such as a damaged or broken item or an item that is different from what you had originally ordered), you can claim a full refund within 30 (thirty) calendar days from the date on which you received the faulty item. In order to return the faulty item please email us at customerservice@rebeccaudall.com or contact us here, along with your proof of purchase and a photograph of the defective/faulty item. Once your return request is approved, we will issue a returns number to you and share our returns address.

7.2 If you contact us in relation to a defect in your item after 30 days but within 6 (six) months of receiving the item, you will be required to give us one opportunity of repair or replacement before claiming a refund, which will be made only if the attempt at repair or replacement has been unsuccessful or is disproportionately expensive. If you contact us in relation to a defect in your item after 6 (six) months of receiving the item, the burden of proving that the item arrived defective/damaged will lie on you. If it is found that you received a defective or damaged item from us, you will be required to give us one opportunity of repair or replacement before claiming a refund. The refund will be partial and will be made only if the attempt at repair or replacement has been unsuccessful or is disproportionately expensive.

7.3 Where an item sold on our website as part of a set arrives damaged, we would be happy to replace the damaged item or process a refund for it, without you having to return it, provided you send us a photograph of the damaged piece in accordance with paragraph 7.1

7.4 The above rights do not extend to wear and tear from regular use (such as, without limitation, scratches, loss of shine and dulling or discolouration of the materials over time), negligent use, third-party repair, products that have not been engraved by us but by third-parties, misuse or damage caused by you and/or supervening events beyond our control.

7.5 We advise you to follow the ‘Care Guide’ published on our website in relation to the items you buy from us, as following the care guide will help prolong the life of the items you have purchased from us.

7.6 Please note that we will provide a returns shipping label if the goods are faulty (wear and tear excluded) and are being returned to us within 6 (six) months from the date of purchase. You will incur the costs of return shipping for any returns made after 6 (six) months from the date of purchase.

7.7 For global sales (outside the UK)

a) If you have received a defective/faulty item from us (such as a damaged or broken item or an item that is different from what you had originally ordered), you can claim a full refund within 30 (thirty) calendar days from the date on which you received the faulty item. In order to return the faulty item please email us at customerservice@rebeccaudall.com or contact us here, along with your proof of purchase and a photograph of the defective/faulty item. Once your return request is approved, we will issue a returns number to you and share our returns address.

b) The above rights do not extend to wear and tear from regular use (such as, without limitation, scratches, loss of shine and dulling or discolouration of the materials over time), negligent use, third-party repair, products that have not been engraved by us but by third-parties, misuse or damage caused by you and/or supervening events beyond our control.

c) We advise you to follow the ‘Care Guide’ published on our website in relation to the items you buy from us, as following the care guide will help prolong the life of the items you have purchased from us.

d) If one of the items sold on our website as part of a set arrives damaged, we shall process a refund for the damaged item, without you having to return it, provided you send us a photograph of the damaged piece in accordance with paragraph 7.7(a). Replacing one item in the set shall be disproportionately expensive, which is why we offer refunds for damaged pieces only.

e) For items sold outside of the UK we would replace or refund the value of faulty items at our discretion.

f) Custom duties- For returns on which custom duties have been paid separately to local customs authorities, or if you have been incorrectly charged VAT or customs duties, a claim for a refund must be made to your local customs authorities, and not to us as custom duties are levied and handled by local tax authorities. Please note that we cannot handle queries relating to the refund of custom duties on items returned.

Statutory Rights

8.1 Our Cancellation, Return and Refund Policy under paragraph 6, and the Faulty Goods Return Policy under paragraph 7 do not affect your statutory rights.

9. Excessive Returns

9.1 We monitor returns to identify potential misuse or abuse of our return policies. We flag customers who meet our criteria for excessive returns. Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.

10. Disclaimers and Limitation of Liability

10.1. Disclaimers

(a) Items on the website may appear different from the physical items. We try our best to photograph the items as accurately as possible, however it is possible that due to lighting and screen calibrations the physical items may appear different to their images on the website. If you are unsure about the finish of an item, please write to us at customerservice@rebeccaudall.com, and we would be happy to answer your queries.

(b) The content of our website such as text, graphics, images, blogs and any other content made available through our website (‘the Content’) is for information purposes only and does not constitute any form of advice or recommendation. While we try our best to ensure that the information available on our website is as accurate as possible, sometimes there may be a delay in updating our website with the most up-to-date information. We shall not be responsible for (a) the correctness, accuracy, relevance and/or completeness of the information, services, products and materials published on or made available through the website and/or our services. You agree that you rely on the Content at your volition, and we shall not accept any claims raised by you citing damage suffered by you as a result of your reliance on the Content. We therefore recommend that you seek further advice or guidance before taking any action based on the information contained on this website.

(c) The Content on the website including any features, specifications, products, prices of products, discounts promotions, and offers are subject to change at any time, and we reserve the right to make changes to them without a separate announcement to you. We reserve the right without prior notice, to limit the order quantity on any item and/or refuse to fulfil an order to a customer. All prices and products advertised are subject to change.

(d) You may come across third-party links including payment links via our website. Please note that we are not affiliated with third-party websites and are therefore not responsible for the information and/or content provided on third-party websites and/or platforms other than our own website (‘Third-party Sites’). We are also not responsible for the manner in which owners of Third-party Sites collect and process your Personal Data. You must read the terms and conditions as well as the privacy policy published by Third-party Sites. Some of these have been provided in paragraph 3.5.

(e) We are not affiliated with any Third-party Sites indicated on our website. Trade Marks and logos relating to Third-party Sites are owned exclusively by the owners of such sites and we disclaim all rights to the Trade Marks and logos relating to such sites, whether or not published on our website, and/or content made available through such Third-party Sites.

(f) Recommendations made by us are purely subjective. They are recommendations only, and by no means instructions to buy from third-party websites. Should you purchase an item recommended by us, it shall be at your sole discretion. We take no responsibility for the suitability and/or quality of items you purchase from third parties.

(g) While all your data will be collected and processed by us in accordance with our Privacy Notice, if you connect with us on social media and/or post comments and/or interact with us via social media groups and discussion boards, your Personal Data shall be available to members of such groups and/or other users of social media, for which we shall not be responsible, including without limitation, situations in which third parties may contact you or initiate conversation with you through our social media page and/or as a result of your information being available to them through our social media page. You may interact with other members of our social media groups at your own volition, and we shall not be liable for the consequences of the same.

10.2. Limitation of Liability

WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (A) ERRORS, MISTAKES OR INACCURACIES OF THE CONTENT, PRODUCTS, INFORMATION, SERVICES AND MATERIALS PUBLISHED ON OR MADE AVAILABLE THROUGH OUR WEBSITE, (B) PERSONAL INJURY (Save and except to the extent such exclusion is not permitted by the laws of the United Kingdom) OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, PRODUCTS OR ANY THIRD PARTY WEBSITE(S) OR PRODUCTS, (C) ANY UNAUTHORISED ACCESS TO OR USE OF SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE OR THIRD PARTY WEBSITE(S), (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE OR ANY THIRD PARTY WEBSITE(S) AND/OR (F) ANY ERRORS OR OMMISIONS IN THE SERVICES, CONTENT, INFORMATION AND MATERIALS (INCLUDING WITHOUT LIMITATION TO THIRD PARTY WEBSITE(S)) OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY OF THE FOREGOING)

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF AND RELIANCE UPON ANY AND ALL OF THE SERVICES, PRODUCTS AND/OR CONTENT MADE AVAILABLE ON AND/OR VIA OUR WEBSITE IS AT YOUR SOLE RISK AND IS MADE AVAILABLE ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. ALL PRODUCTS SOLD BY REBECCA UDALL ARE SUBJECT TO ANY APPLICABLE WARRANTIES AND REPRESENTATIONS OF THEIR RESPECTIVE MANUFACTURERS. ACCORDINGLY, WE MAKE NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY ITEM SOLD, EXCEPT AS MAY EXPRESSLY BE STATED HEREIN.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF YOU RESIDE IN ONE OF SUCH JURISDICTIONS, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF GOODWILL OR REPUTATION, LOSS OF DATA OR PROFITS, ARISING FROM OR CONNECTED IN ANY WAY WITH OUR SERVICES, CONTENT, COMMENTS, PRODUCTS, SOFTWARE, OR PROVISION OF OR FAILURE TO PROVIDE SERVICES, INCLUDING WITHOUT LIMITATION, THE SERVICES AND/OR CONTENT MADE AVAILABLE THROUGH THIRD-PARTY WEBSITES(S), OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICES, AND/OR OUR WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAD BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

EXCEPT AS STATED IN THESE TERMS, WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE, EXPLICIT OR IMPLICIT WITH RESPECT TO THE PRODUCTS AND SERVICES OFFERED BY US.

WE DO NOT WARRANT THAT OUR SERVICES, INFORMATION, CONTENT, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR WEBSITE, SERVERS OR ELECTRONIC COMMUNICATION SENT BY US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF OUR SERVICES, OR FROM ANY INFORMATION OR CONTENT AND/OR SERVICES, INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR WEBSITE OR ELECTRONIC COMMUNICATION, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL LOSSES AND/OR DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

ANY PRODUCTS, SERVICES, COMMENTS AND CONTENT MADE AVAILABLE OR OBTAINED THROUGH THE USE OF THE SERVICES, AND ALL OTHER USE OF THE SERVICES, IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS THEREFROM.

WE WILL NOT BE RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL. IF OUR SUPPLY OF PRODUCTS AND/OR SERVICES IS DELAYED BY AN EVENT OUTSIDE OUR CONTROL SUCH AS A FORCE MAJEURE EVENT THEN WE WILL CONTACT YOU AS SOON AS POSSIBLE TO LET YOU KNOW AND WE WILL TAKE STEPS TO MINIMISE THE EFFECT OF THE DELAY. PROVIDED WE DO THIS WE WILL NOT BE LIABLE FOR DELAYS CAUSED BY THE EVENT, BUT IF THERE IS A RISK OF SUBSTANTIAL DELAY YOU MAY CONTACT US TO CANCEL YOUR ORDER AND RECEIVE A REFUND OF THE PURCHASE PRICEYOU HAVE PAID FOR A PRODUCT THAT WE HAVE NOT YET DESPATCHED.

SUBJECT TO THE DISCLAIMERS AND LIMITATION OF LIABILITY OUTLINED IN THIS PARAGRAPH 10, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THESE TERMS, OUR LIABILITY TO YOU IN RESPECT OF ANY LOSS OR DAMAGE SUFFERED BY YOU AND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES OR PURCHASE OF ANY PRODUCTS OR SERVICES, WHETHER IN CONTRACT, TORT, OR FOR BREACH OF STATUTORY DUTY OR IN ANY OTHER WAY SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE ORDER IN RELATION TO WHICH A CLAIM HAS BEEN MADE.

(j) IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES.

11. Intellectual Property Rights

11.1 ‘Intellectual Property Rights’ refer to rights over creations of the mind and/or intellectual assets including, without limitation, inventions, innovations, patents, Trade Marks, service marks, domain names, trade dress, goodwill, the right to sue for passing off, the right to sue for unfair competition, copyright and related rights, moral rights, designs, confidential information, trade secrets and database rights, whether registered or not, including without limitation, applications made anywhere in the world for the registration and /or renewal of the above.

11.2 Our Content including, without limitation, images, and our Trade Marks are our exclusive Intellectual Property Rights or have been licensed to us, and your duplication, reproduction, use and/or communication of the same in any form or medium, without our express consent shall constitute an infringement of our Intellectual Property Rights, entitling us to seek remedies available at law and/or equity.

11.3 Trade Marks- ‘Rebecca Udall’ (word mark as well as logos, graphical representations and/or any adaptations/versions of it, and ‘Elevate the Everyday’ and all related names, logos, product and service names, domain names, designs, and slogans, used by us are the trade marks and Intellectual Property of Rebecca Udall Limited, or its affiliates or licensors. Such marks cannot be used without the prior written permission of Rebecca Udall. All other trade marks owned by third parties, published on our website are used for identification purposes only, and are the trade marks of their respective owners. We disclaim any rights over third-party trade marks and/or third-party Intellectual Property rights.

11.4 We are authorised to use and display the Content, including the images of items displayed on our website.

11.5 You agree not to infringe our Intellectual Property rights, nor use our website and/or services to infringe third-party Intellectual Property rights.

Data Protection

12.1 We collect and process the Personal Data of our consumers and/or users of our website in accordance with our Privacy Notice available at https://rebeccaudall.com/pages/privacy-policy, and in compliance with applicable Data Protection Law.

12.2 For the purposes of these Terms and our Privacy Notice which should be read in conjunction with these Terms:

(a) ‘Applicable Data Protection Law’ means the General Data Protection Regulations 2016/679 (‘GDPR’), the UK GDPR, the Data Protection Act 1998, and any other data protection legislation applicable to the Parties

(b) ‘Personal Data’ shall have the meaning given to it under Article 4(1) of the GDPR and the UK GDPR, i.e. ‘Personal Data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

13. Force Majeure

13.1 ‘Force Majeure’ means any event or combination of events or circumstances beyond the control of a Party which cannot:

(a) by the exercise of reasonable diligence, or

(b) despite the adoption of reasonable precaution and/or alternative measures be prevented, or caused to be prevented, and which materially and adversely affects a Party's ability to perform its obligations under this Agreement.

A Force Majeure event shall include acts of God, fire (natural, man-made or accidental), storm, flood, earthquake, explosion, accident, damage to or discontinuation of manufacturing facilities, acts of the public enemy, terrorist attacks, war, conflict, riots, rebellion, insurrection, sabotage, epidemic, pandemic, quarantine restrictions, lockdown, government sanctions, labour dispute, labour shortage, power shortage, shortage of raw material, lack of access to any equipment or materials, ceasing to be entitled to access the internet for whatever reason, server crashes, deletion, corruption, loss or removal of data, transportation embargo, failure or delay in transportation, customs delays, any act or omission (including laws, regulations, disapprovals or failures to approve) of any government or government agency and/or any other analogous event.

13.2 If we are wholly or partially precluded from complying with our obligations under these Terms by Force Majeure, then our obligation to perform in accordance with the Terms will be governed by paragraph 10.2 (h) of these Terms.

14. Feedback and Customer Reviews

14.1 We welcome all feedback, and you can contact us by emailing us at customerservice@rebeccaudall.com.

14.2 Although we strive to provide our consumers with the best possible experience, in the event you are dissatisfied with our products and/or services we will always endeavour to resolve the issue quickly and easily.

14.3 Customer Reviews- The Terms outlined in this paragraph 14.3 govern the conduct associated with our product pages, and customer reviews therefrom (the ‘Customer Reviews’). To the extent any conflict arises between our Privacy Notice and these Terms of Use, these Terms of Use shall prevail in relation to the Customer Reviews.

By submitting your reviews to Rebecca Udall Limited, you represent and warrant that:

a) You are the sole author and owner of the Intellectual Property Rights thereto:

b) All ‘moral rights’ that you may have in such content have been voluntarily waived by you

c) All content that you post is accurate

d) You are at least 18 (eighteen) years old

e) Use of the content you submit does not violate these Terms of Use and will not cause injury to any person or entity

f) You will not submit any content that would be considered objectionable, such content to be determined by Rebecca Udall to be objectionable in her sole discretion at any time.

For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right, and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to remove or refuse to post any submission for any reason. You agree that you, and not Rebecca Udall, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Rebecca Udall Limited, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers, and employees.

By submitting your email address in connection with your rating and review, you agree that we as well as our third-party service providers may use your email address to contact you about the status of your review and other administrative purposes.

15. Your conduct

15.1 You are responsible for all electronic communication and content which is posted from your computer to us. In particular, you must not use or attempt to use this website or our social media accounts (nor allow this website, or our social media accounts to be used) for any of the following:

for or in connection with any unlawful purposes including, without limitation, for purposes that contravene laws governing advertising, alcohol, child welfare and protection, competition law restrictions, drugs, encryption, exportation, food, financial services, firearms, gambling, importation, information systems, personal data, intellectual property, obscurity, privacy, securities, telecommunications, and tobacco
To commit a wrongful act including, but not limited to, posting or communicating any materials to or via this websiteor our social media accounts or using this website and/or our social media accounts in any way which is wrongful, harmful, threatening, abusive, harassing, tortious, defamatory, libelous, scandalous, vulgar, violent, obscene, pornographic, invasive of another’s privacy, hateful, racially or ethnically and/or otherwise objectionable, infringing or violating of the rights of any person, or which is likely to cause distress to another person
To post, upload, or otherwise communicate or transmit any material which constitutes or is in connection with surveys, contests, pyramid schemes, chain letters, junk, spam, or other duplicative or unsolicited messages (whether for commercial purposes or otherwise, as all of the above are prohibited)
To post, upload or otherwise communicate or transmit any material that contains computer viruses or any similar software or programs that may or is intended to damage the operation of another’s computer or other property
Provide copies of the website or our social media pages (or any part of it) to any person who is not authorised to receive it
To create a false identity, or impersonate any person or entity, for the purpose of or which may have the effect of misleading others.

If you do submit any materials to the website or our social media pages which are intended for publication, you grant us a non-exclusive, royalty-free, irrevocable, and full sublicense right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such materials throughout the world in any media. You agree to waive your right to be identified as the author of such materials and your right to object to derogatory treatment of such materials.

15.2 No Resale Policy- You agree that our services and products made available through our website or in-store are for your use as a consumer only, and you therefore agree not to resell the products purchased from us and/or commercialise them in any manner. You must enter into a separate written agreement with us (1) providing for such resale rights and (b) reselling the products and/or services may require regulatory approvals. Without such an agreement in place with us, you shall not resell products purchased from our website, and doing so constitutes an abusive practice, entitling us to seek legal and equitable remedies available to us. If you are an interior designer, you may purchase products from us for and on behalf of your clients, provided that you do not re-sell them at a price higher than our marked retail price.

15.3 Indemnity- You agree to indemnify, defend and hold harmless Rebecca Udall Limited, its third-party vendors, manufacturers, agents, distributors, corporate affiliates, officers, directors, and employees from and against any and all claims, actions, demands, liabilities, costs and expenses, including, without limitation, reasonable attorneys’ fees, (a) made by any third party due to or arising out of any content submitted, posted, or otherwise provided by you to us and/or to our third- party licensors, licensees or advertisers and/or (b) resulting from your breach of any of the provisions of these Terms, any warranty you provide herein, or otherwise arising in any way out of your use of our services or the purchase of the products made available on our website or in-store. We reserve the right to take exclusive control and defense of any such claim otherwise subject to indemnification by you, in which event you will co-operate fully with us in asserting any available defenses.

16. Contact Rebecca Udall Limited

16.1 Please submit any questions you have about these Terms or your products by emailing us at customerservice@rebeccaudall.com.

17. Severance

17.1 If any term or provision of these Terms is or becomes invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed from these Terms. Any modification to, or severance of a provision under these Terms shall not affect the validity and enforceability of the rest of these Terms.

The remainder of the provisions herein shall continue to remain in full force and effect as if these Terms had been agreed with the invalid, illegal or unenforceable provision eliminated.

18. Governing Law and Dispute Resolution

18.1 These Terms shall be governed by the laws of England and Wales.

18.2 While we do not anticipate this and will always strive to make our customers happy, in the event you are dissatisfied with our products or services please write to us at customerservice@rebeccaudall.com. We will try our best to resolve the matter. However, should any dispute arise from, or as a result of these Terms, the Parties agree to resolve it by amicable settlement. Should all efforts at amicable settlement fail (such efforts lasting for at least 60 (sixty) days from the date on which the grievance or dispute arose), the Parties shall refer the dispute to a mutually appointed mediator who shall be a neutral person with no ties to either Party and shall be a person with an experience of at-least 3 years of mediating commercial disputes in the United Kingdom. The costs of appointing a mediator, and mediation shall be paid equally by the Parties. The Parties agree to uphold the settlement arrived at, at the conclusion of mediation. Should mediation fail, the courts of England and Wales shall have non-exclusive jurisdiction over any disputes arising under these Terms.

19. Price Adjustment Policy

For Business to Consumer purchases, if an item you have purchased directly from Rebecca Udall goes on sale and is in stock at the time of contact for a lower price within 14 days of your purchase, Rebecca Udall will refund the difference. Please contact us to arrange this.

20. Promotions

Any promotional codes are valid for the period of time as defined in the marketing communications. Any promotional codes cannot be used in conjunction with any other offer or alongside trade account discounts or on goods with a price reduction unless specified and can be used once per customer and once per household. Money off promotional codes are in GBP and will apply in foreign currency at the specified exchange rate at the same GBP value. Promotional codes are valid on orders before shipping rates are applied.

21. Entire Agreement

21.1 These Terms contain the entire agreement between the Parties relating to the subject matter and at the time of dealing with us supersede any previous agreements, arrangements, undertakings or proposals, oral or written.

We reserve the right to vary these Terms and we request you to refer to these Terms at regular intervals to ensure that you stay completely updated.