Please read these terms and conditions carefully. Together with our Privacy Policy (which can be linked to from any page of this website), these terms and conditions govern our relationship with you in relation to your access and use of this website and also govern the basis on which we sell our products to you. If you have any questions about them or do not wish to accept them, please contact Customer Services at customerservice@rebeccaudall.com before continuing to use this website.  

We may change these terms and conditions or our privacy policy at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes.

Using or accessing this website indicates your acceptance of these terms and conditions.  If you do not accept these terms and conditions, please do not continue to use this website

Terms and Conditions of Use

IMPORTANT: This section, together with the Terms and Conditions of both Use and Sale, govern your access to and use of this website where you are not purchasing goods from us.  

Information about Rebecca Udall

We are Rebecca Udall Limited trading under our brand Rebecca Udall. Any reference in these Terms and Conditions of Use and Sale to Rebecca Udall or ‘we’ means Rebecca Udall Limited.

We are a company registered in England at Companies House. Our registered office is Club Chambers, Museum Street, York, YO1 7DN. Our company number is 11730964. Our VAT number is GB313 078 724.

You can contact us by email at customerservice@rebeccaudall.com or sales@rebeccaudall.com. 

The website to which these Terms and Conditions of Use and Sale apply and for which we are responsible is www.rebeccaudall.com.

Your use of this website and our intellectual property rights

All content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs, and any combination thereof) available on our website, is either owned or licensed by Rebecca Udall, and is protected by applicable copyright laws and treaties. All such rights are reserved.

The "Rebecca Udall" trade mark, figurative or otherwise, are and remain the exclusive property of Rebecca Udall and are protected by applicable trade mark law. All such rights are reserved.

We have made this website available to you for your own personal non-commercial use. We may modify, withdraw, restrict or deny access to this website at any time and without notice.  

This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. Materials include, but are not limited to: the design, layout, look, appearance, graphics and documents on the website, as well as other content such as product descriptions and product prices.  

Except as permitted in the following paragraph, you may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our consent in writing.  

You may print or download materials from this website for your own personal use or copy the content to other individuals for their personal information provided that:

  • no materials are modified in any way;
  • no graphics are used separately from accompanying text;
  • our copyright and trade mark notices appear in all copies and you acknowledge this website as the source of the material; and
  • the person to whom you providing these materials are made aware of these restrictions.

Your Conduct

You are responsible for all electronic communications and content which is posted from your computer to us. In particular, you must not use or attempt to use this website (nor allow this website to be used) for any of the following:

  • for or in connection with any unlawful purposes including, but not limited to, for purposes which contravene laws governing advertising, alcohol, child welfare and protection, competition law restrictions, drugs, encryption, exportation, food, financial services, firearms, gambling, importation, information systems, personal data, intellectual property, obscurity, privacy, securities, telecommunications and tobacco;
  • to commit a wrongful act including, but not limited to, posting or communicating any materials to or via this website or using this website in any way which is wrongful, harmful, threatening, abusive, harassing, tortious, defamatory, libellous, scandalous, vulgar, violent, obscene, pornographic, invasive of another’s privacy, hateful, racially or ethnically and/or otherwise objectionable, infringing or violating of the rights of any person, or which is likely to cause distress to another person;
  • to post, upload, or otherwise communicate or transmit any material which constitutes or is in connection with surveys, contests, pyramid schemes, chain letters, junk, spam, or other duplicative or unsolicited messages (whether for commercial purposes or otherwise);
  • to post, upload or otherwise communicate or transmit any material that contains computer viruses or any similar software or programs that may or is intended to damage the operation of another’s computer or other property;
  • provide copies of the website (or any part of it) to any person who is not authorised to receive it;
  • to create a false identity, or impersonate any person or entity, for the purpose of or which may have the effect of misleading others.

If you do submit any materials to the website which are intended for publication, you grant us a non-exclusive, royalty-free, irrevocable and fully sublicensable right to use, reproduce, modify, adopt, publish, translate, create derivative works from, distribute and display such materials throughout the world in any media.  You agree to waive your right to be identified as the author of such materials and your right to object to derogatory treatment of such materials.

Information on this Website

The information (excluding product descriptions and prices which are governed by our Terms and Conditions of Sale below) contained on this website is given for general information and interest purposes only and does not constitute any form of advice or recommendation. Whilst we try and ensure the information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information and we do not give any guarantee that such information will be comprehensive, verified or complete.  As a result, you should not rely on this information, and we recommend that you take further advice or seek further guidance before taking any action based on the information contained on this website. Our liability to you as explained below remains unaffected by this.


We may link to other websites which are not within our control.  When you follow a link to third party website, you are leaving our website. We are not responsible for third party websites in any way and the existence of a link to any third party website should not be taken to mean that we recommend, sponsor or endorse that linked website, its operator, or its products or services.  It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit.  If you make a contract with a third party who is named on or linked to from this website, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.

You may not link to this website or any part of it from another website nor may you frame this website or any part of it without our consent in writing.  

Terms and Conditions of Sale

IMPORTANT:  This section of our website sets out the terms and conditions which relate specifically to the sale of products by us to you. In addition, the more general terms in the next section will also apply to the sale of products by us to you.

Purchasing from us

To purchase from us you must be over 16. By submitting your order you are offering to buy the goods at the price set out in the order.

The prices of all goods published on this website are displayed inclusive of Value Added Tax (VAT) at the applicable rate.

You may be liable for customs and duties due by your country at import. Rebecca Udall are not responsible for these charges. 

In addition to the price, depending on your delivery preference, a delivery charge may be payable by you. You may be given more than one delivery option (for example, standard and express delivery). The relevant delivery charge (in accordance with, where applicable, the delivery option you have chosen) will be as shown on your order at the time you place the order. Details of our delivery charges are set out in the section of our website titled Delivery.

Payment for your order is taken at the point you submit your order and commit to pay by clicking the “Pay Now” button.

You do not own the goods until we receive payment in full.

Legally Binding Contract

We are not obliged to supply the goods to you until we have confirmed that we have both accepted your order and that it has been despatched.  A legally binding contract will exist between you and us at the point when we have confirmed to you that we have accepted your order which happens when we provide you with an order confirmation.

A contract is not formed at the point we have taken a payment from you, or at the point where we have acknowledged your order. 

Correcting a Mistake in your Order

If, after submission of your order on the website, you discover you have made a mistake with your order, you can rectify your mistake by contacting our customer services department as soon as possible. This must be done before we provide you with an order confirmation. We are unable to guarantee that we can rectify mistakes after this time, although you still have the right to withdraw from the contract as described in below.

Your Right to Withdraw from the Contract  

You have certain legal rights to a change your mind about your order and return the goods to us after the goods have been delivered to you which means you are entitled to withdraw from the contract you enter into with us.  Details of these rights together with instructions of what you need to do to exercise them are set out in our Returns Policy and we will also remind you when we send our order confirmation.


Prices are checked regularly. However, if for whatever reason we find the price has changed when we receive your order, we will contact you and ask if you wish to proceed.  If you confirm that you do wish to proceed then please remember that we will still not be under any obligation to supply the goods until we have confirmed that we both have accepted your order and that it has been confirmed. No contract will exist until we have confirmed this.


Should you purchase an item(s) that is later offered as part of a Promotion or Sale, we may refund you or offer you a gift card to compensate, based on the following timescales and conditions:

a) if your order has not yet been delivered to you, we will refund the difference between the Sale or Promotional price when you contact us within the Promotional period or within 5 working days of the Sale going live, and with the item still available to purchase. To action this, please send your order number and name to customerservice@rebeccaudall.com and the item and price you have seen in the sale or promotion.

b) in the case where the goods have been delivered to you, and you have ordered within 14 days of a Sale or Promotion going live and the item is still available to purchase in the promotional period, we will refund the difference you have paid on to a Rebecca Udall gift card when you contact us within the Promotional period or within 5 working days of the Sale going live. To action this, please send your order number and name to customerservice@rebeccaudall.com and the item you have seen in the Sale, or the promotion you have seen.

c) Where you ordered goods 14 days or more before the Sale or Promotion going live, with regret we are unable to refund you or offer a gift card on the difference in the price paid.

Availability and Delivery

Where you have selected our standard delivery option, we aim to deliver the goods to you within seven working days following the date we have confirmed our acceptance of your order but we cannot give an exact delivery date due to the service being provided by a Third Party.

You may be given more than one delivery option (for example, standard and express). Where this is the case, and you have selected an express delivery option, your goods will be delivered within the number of days after the date we have dispatched your order, which stipulated for the option which you have selected.

If any product is not in stock or is made to order (such as Atelier), or for any other reason, it or they cannot be delivered to you within 60 days of the date of your order, we will contact you giving you details of the likely delivery date. If you would rather not wait, you have the right to cancel your order at that time as described in our Returns Policy. If, for any reason, we have already taken payment for your order, we will re-credit your credit or debit card in full for the goods and any delivery charges which you have paid for which (in each case) you have cancelled your order.  

Free Domestic Standard Delivery on Orders Over £200

Free standard delivery (normally £4.95) applies to online orders to UK mainland only. Offer applies when order value, net of discounts or promotions, equals £200 or more.

We also offer free standard delivery to other countries. For more details, please see our Delivery page.

Damaged or Defective Goods

We will supply goods that will remain free from defects in materials or caused by workmanship for a period of 1 year from the date of delivery.

You must inspect the goods within 72 hours of you receiving them for defects or damage.  If you find a defect or any damage to the goods you must tell us as soon as possible and no later than five days after receiving the goods or 48 hours from being aware of receiving damaged goods, whichever is earlier. We will arrange for their return to us at no cost to you or authorise disposal. If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid by you at our option. Details of how to contact us in the event your goods are defective or damaged are set out in our Returns Policy.

Other information of which you need to be aware

We may not necessarily keep a copy of these Terms and Conditions and your order.  We advise you to print a copy of them each time you place an order for your information in the future. You should also print and keep a copy of all of the information we send to you by email or otherwise relating to any order(s) you place with us.

We know of no documented cases of credit card fraud by the theft of credit card details from our website. All credit card and debit card details which you input on the secure payment page are protected by our payment services provider using TLS encryption technology. We do not collect or process any of your payment information.  

You are entitled to cancel any payment made or due to be made in respect of an order in the event that you discover that your card has been used fraudulently by an unauthorised person to buy goods from our website. Your card issuer will be liable to re-credit your credit or debit card in respect of such fraudulent payments.  If you discover that fraudulent use has been made of your card, you should immediately notify us and your card issuer and provide full details.

Terms and Conditions of Use and Sale

IMPORTANT: This section governs both your access to and use of this website and also applies to the sale of goods by us to you.

Our Liability to You

These terms and conditions do not exclude our liability (if any) to you for:

  • personal injury or death resulting from our negligence;
  • fraud;
  • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We do not promise that this website will be compatible with all or any hardware and software which you may use.  We do not promise that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.

We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us.  We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when you access this website or (where you have purchased goods from us) when the contract for the sale of goods to you by us was formed.  Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits (whether direct or indirect), lost revenue, anticipated savings, lost business opportunities and/or goodwill, or business interruption whether or not we have been advised of the likelihood of any such losses.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Governing Law and Jurisdiction

To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.