We are here to help

Click here on the account icon at the top right of the website. From there, below the login space click ‘create one’ next to do not have an account and follow the instructions.

Please follow the forgotten password instructions on the log in page here and you will receive an email link to reset it

We offer a discount off your first order when you sign up to our newsletter. The promotion is valid for first orders only on full price items and cannot be combined with other promotions. Please find information on the promotion and to join the newsletter here

You can sign up to the Rebecca Udall newsletter here

At the bottom of any of our emails there is an unsubscribe link.

Yes, we are delighted to offer trade accounts to interior designers, hotels and restaurants, architects, event stylists and similar businesses. Please fill out the application form here to apply.

Trade discounts will be confirmed upon application review.

We encourage trade accounts from professional interior designers, architects, hotels, restaurants, event stylists or similar businesses.

Sale prices and any other promotions cannot be combined with a trade discount. Trade discounts are also not applicable on gift cards.

You will be set up with an account and be able to log in to and view and order with trade pricing.

After your application is approved, we will send you an email with the information to login. Then you can place your first order directly from the website.

No

We accept major credit/debit card payments, including Amax cards. You can also pay via PayPal, Shop Pay, Google pay and Clear Pay.

Promotional codes should be used at time of order.

Please contact us as soon as possible after your order and we will do our very best to help. However, we cannot guarantee we will be able to do fulfil your request. Once your order is being processed by our warehouse, unfortunately we are unable to make changes.

We are sorry to hear your order is damaged; we appreciate that this is disappointing. Please contact us with photos and a description of the damage.

We are sorry to hear you may have received faulty goods; we appreciate that this is disappointing. Please contact us with a description and photographs and we will look into this as quickly as possible.

Please see here for information. For any questions, please contact us.

Please contact us. Depending on the circumstances, we can sometimes expedite orders, however this is not guaranteed due to the customisation process.

Yes, you can find minimum order quantity or spend on the product description.

Please contact us with items you are interested in. For bed linen, we have sample swatches available for most ranges. We are able to send samples on a refundable deposit basis for most pieces. Otherwise, we can help in other ways, such as offering a styling service or sending photos of pieces together that you are interested in.

We can only offer this for UK mainland addresses. Please order via the next day delivery service and add a note at the checkout for the day you would like us to dispatch the goods. If you would like delivery on a Saturday, please choose Saturday delivery. For Monday delivery, please choose next day delivery and request dispatch on a Friday.

You will receive an email when your order has been shipped with tracking details included. Alternatively, you can log in to your account, view your historical orders and tracking will be linked

An email with tracking will be sent after your order has been dispatched. Please contact us if the tracking link on your email does not work and we will look into this for you.

Please check possible safe places and with any neighbours. Please contact us and we will look into it for you.

We offer next-day delivery to the UK if you would like to have your order expedited. We offer express delivery worldwide. See delivery options here. Otherwise, please contact us.

Yes, we can hold orders to ship providing that we receive the information in good time just after your order or ahead of your order. Please contact us as soon as possible upon ordering and we will do our best to help

Please contact us and we will try and accommodate this. Please note that we cannot guarantee we will be able to change the delivery address, it is important to let us know as soon as possible.

We don’t offer collection from our warehouse at this time. We are a fully online business and cannot allow collection from our warehouse for health and safety reasons.

Please see delivery options and courier information here

Yes, you can get a gift card instead of a cash refund, if you prefer

Please see our returns page here for information on items what can be returned. This includes personalised and bespoke orders

Please see here for information on returns and timescales

Regrettably, we cannot accept bespoke items to be returned or exchanged as they are classed as personalised. Please see our returns page here for more information on what cannot be returned

Yes, please see here for return and exchange information

We try to accommodate to circumstances where possible. Please see our returns and exchanges page here for more detail and contact us

Please sign up to the back in stock notifier on the product page to be notified as soon as possible of restocks

There is care information on every product page with specific instructions. Some products will be sent out with a care leaflet, too. If you have any questions, please do not hesitate to contact us. Click here for our care guide.

We source products worldwide but predominantly from Europe artisan crafters. More information will be included on individual product pages. For more information see here

Pre-order information is available on the item descriptions, giving an expected dispatch date. If any information is missing, please contact us and we will confirm.

Payment is taken at point of order for a preorder so the order is confirmed, and we can ship it as soon as we receive it

Yes, in-stock products can be in the same order. Please note they will be shipped together when the preordered product arrives. If you require them shipped separately, please contact us and we will try our best to accommodate.