[{"id":264577974314,"handle":"all-bath","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2022-01-04T14:35:05+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Bath","body_html":"\u003cmeta charset=\"UTF-8\"\u003e\n\u003cdiv class=\"w-full border-b border-black\/10 dark:border-gray-900\/50 text-gray-800 dark:text-gray-100 group bg-gray-50 dark:bg-[#444654]\"\u003e\n\u003cdiv class=\"text-base gap-4 md:gap-6 m-auto md:max-w-2xl lg:max-w-2xl xl:max-w-3xl p-4 md:py-6 flex lg:px-0\"\u003e\n\u003cdiv class=\"relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]\"\u003e\n\u003cdiv class=\"flex flex-grow flex-col gap-3\"\u003e\n\u003cdiv class=\"min-h-[20px] flex flex-col items-start gap-4 whitespace-pre-wrap\"\u003e\n\u003cdiv class=\"markdown prose w-full break-words dark:prose-invert light\"\u003e\n\u003cp\u003eDiscover our collection of artisan luxury bath towels and bath accessories, where functionality meets elegance. Our collection features a range of finest, design-led and supremely soft and absorbent bath towels, as well as accessories crafted by skilled artisans using the high quality sustainable materials.\u003c\/p\u003e\n\u003cp\u003eOur bath towels are made in Portugal by a heritage manufacturer using fine quality long-staple cotton. Crafted with a zero twist construction, they are super soft, absorbent and cloud-like. We offer a range of sizes, from standard bath towels to oversized bath sheets, allowing you to find the perfect fit for your needs.\u003c\/p\u003e\n\u003cp\u003eComplementary to our range of bath towels, we have a range of accessories to add warmth and cosiness to your bathroom, such as rattan tissue box covers, artisan hand-cut scalloped ceramic trays for toiletries and neat bathroom bins. We are inspired by traditional craftsmanship and classic contemporary design.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"flex justify-between\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e"},{"id":264575942698,"handle":"all-bath-accessories","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2022-01-04T12:33:38+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Bath Accessories","body_html":"Explore heritage and artisan bathroom accessories to add an elegant touch to your bathroom."},{"id":270619541546,"handle":"all-gifts","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2022-10-05T10:19:08+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Gifts","body_html":"\u003cp\u003eDiscover our edit of Rebecca Udall gifts. From the hard-to-buy-for's to entertainers, foodies, tablescapers, maximalists, newlyweds, mothers and more - we feel we have you covered. Our range is made by artisan or heritage manufacturers around the globe, predominantly in the area of provenance. Committed to fine quality gifts that people will cherish long term, our gifts are unusual and design-led pieces.\u003c\/p\u003e\n\u003cp\u003eStruggling to decide? Discover our\u003ca href=\"https:\/\/rebeccaudall.com\/collections\/gift-cards\" target=\"_blank\"\u003e gift cards\u003c\/a\u003e.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e"},{"id":642654208379,"handle":"almost-everything","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2024-11-05T15:19:12+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Almost Everything","body_html":""},{"id":642321678715,"handle":"autumnal-layering","updated_at":"2024-11-24T08:55:43+00:00","published_at":"2024-09-25T12:38:22+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Autumnal Layering","body_html":"\u003cp\u003eRebecca's favourite pieces for Autumnal layered living.\u003c\/p\u003e"},{"id":182186213418,"handle":"bathroom-bins","title":"Bathroom Bins","updated_at":"2024-11-23T23:15:06+00:00","body_html":"Discover artisan bathroom bins to add an elevated touch to your bathroom.","published_at":"2020-08-14T14:58:08+01:00","sort_order":"best-selling","template_suffix":"","disjunctive":false,"rules":[{"column":"title","relation":"contains","condition":"bin"},{"column":"title","relation":"not_contains","condition":"laundry"}],"published_scope":"global"},{"id":262097174570,"handle":"elevate-your-bathroom","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2021-08-26T16:06:02+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Elevate your bathroom","body_html":"Pieces to elevate your bathroom decor. From scalloped towels to hand woven laundry baskets and artisan soap dishes - all of these pieces will add comfort, warmth and style to your bathroom.","image":{"created_at":"2024-05-24T11:03:07+01:00","alt":null,"width":1920,"height":1280,"src":"\/\/rebeccaudall.com\/cdn\/shop\/collections\/9_aa8374cf-bd9c-4c83-9a0b-4226d8c6562a.png?v=1716544987"}},{"id":261436571690,"handle":"guest-bedroom-edit","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2021-06-01T08:46:21+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Guest Bedroom Edit","body_html":"\u003cp\u003eAs we look forward to having guests to stay again, here are my picks for making your guest's stay as relaxing and comfortable as possible. From a carafe for next to the bed, plush towels and sumptuous Italian bed linen reminiscent of the finest five star hotels - we have you sorted. Our rattan baskets are also a great way to display little toiletries for your guest to choose from in the bathroom.\u003c\/p\u003e\n\u003cp\u003eRebecca x\u003c\/p\u003e"},{"id":270493057066,"handle":"homeware-gifts","updated_at":"2024-11-24T15:35:11+00:00","published_at":"2022-09-20T16:21:05+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Homeware Gifts","body_html":"\u003cp\u003eMy edit of the best gifts for those passionate about interiors, for whom you're worried about getting it 'right'. These special pieces are favourites of our clients, including top interior designers, and simply but effectively elevate a room.\u003c\/p\u003e\n\u003cp\u003eA lot of pieces in this edit have multiple purposes, so you needn't worry about thinking about matching something to a 'certain room'. For example, our rattan and ceramic trays, vases and objet d'art. I think these pieces are all ideal for the interior obsessive King or Queen.\u003c\/p\u003e\n\u003cp\u003eYou may be wondering why on earth I've added a bin as a gift, but it's seriously loved!\u003c\/p\u003e\n\u003cp\u003eFinally, I personally use or have almost all of these pieces in my own home and can attest to their craftsmanship and beauty. I am confident that another interiors addict will love them like I do - they are all classic, high quality pieces that will fit in to almost any interiors style. \u003c\/p\u003e\n\u003cp\u003eRebecca x\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e"},{"id":182167404586,"handle":"laundry-baskets","title":"Laundry Baskets \u0026 Bathroom Bins","updated_at":"2024-11-23T23:15:06+00:00","body_html":"\u003cmeta charset=\"UTF-8\"\u003e\n\u003cdiv class=\"flex-1 overflow-hidden\" data-mce-fragment=\"1\"\u003e\n\u003cdiv class=\"react-scroll-to-bottom--css-vwdec-79elbk h-full dark:bg-gray-800\" data-mce-fragment=\"1\"\u003e\n\u003cdiv class=\"react-scroll-to-bottom--css-vwdec-1n7m0yu\" data-mce-fragment=\"1\"\u003e\n\u003cdiv class=\"flex flex-col items-center text-sm dark:bg-gray-800\" data-mce-fragment=\"1\"\u003e\n\u003cdiv class=\"w-full border-b border-black\/10 dark:border-gray-900\/50 text-gray-800 dark:text-gray-100 group bg-gray-50 dark:bg-[#444654]\" data-mce-fragment=\"1\"\u003e\n\u003cdiv class=\"text-base gap-4 md:gap-6 m-auto md:max-w-2xl lg:max-w-2xl xl:max-w-3xl p-4 md:py-6 flex lg:px-0\" data-mce-fragment=\"1\"\u003e\n\u003cdiv class=\"relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]\" data-mce-fragment=\"1\"\u003e\n\u003cdiv class=\"flex flex-grow flex-col gap-3\" data-mce-fragment=\"1\"\u003e\n\u003cdiv class=\"min-h-[20px] flex flex-col items-start gap-4 whitespace-pre-wrap\" data-mce-fragment=\"1\"\u003e\n\u003cdiv class=\"markdown prose w-full break-words dark:prose-invert light\" data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003eDiscover our collection of luxury rattan laundry baskets where form meets function to create a stylish and practical addition to your home. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eOur rattan laundry baskets are not functional and beautiful, adding texture to your bedroom, bathroom or laundry room. Made from sustainable, fast growing rattan, our baskets are durable and robust.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eOur collection offers a range of sizes, styles, and designs to suit your needs, from small and compact baskets to larger baskets. We also offer baskets with added features such as removable liners, handles for easy transport and lids to keep your laundry out of sight.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eEach of our rattan laundry baskets is handwoven by skilled artisans, supporting rural communities. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","published_at":"2020-08-12T21:33:13+01:00","sort_order":"manual","template_suffix":"","disjunctive":true,"rules":[{"column":"title","relation":"contains","condition":"laundry basket"},{"column":"title","relation":"contains","condition":"bathroom bin"}],"published_scope":"global"},{"id":279054417962,"handle":"m-collection","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2024-04-02T10:03:26+01:00","sort_order":"alpha-asc","template_suffix":"","published_scope":"global","title":"M Collection","body_html":""},{"id":268473892906,"handle":"rattan-1","title":"Rattan","updated_at":"2024-11-24T15:55:26+00:00","body_html":"\u003cmeta charset=\"UTF-8\"\u003e\n\u003cp\u003eExplore our collection of rattan homeware, made from fast growing, sustainable rattan. Each piece is hand woven by rural villagers, providing them with a viable means of income. Our selection features a range of tableware, homeware, and accessories, including bathroom and storage items, all crafted from the highest quality rattan.\u003c\/p\u003e\n\u003cp\u003eAvailable in white, natural, and brown, our woven rattan homeware pieces are versatile and stylish, adding texture and warmth to the home.\u003c\/p\u003e\n\u003cp\u003eOur collection includes a range of tableware, including placemats, as well as serving trays, tissue boxes, storage baskets and more.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","published_at":"2022-05-20T16:26:42+01:00","sort_order":"manual","template_suffix":"","disjunctive":false,"rules":[{"column":"title","relation":"contains","condition":"rattan"}],"published_scope":"global"},{"id":182186311722,"handle":"rattan-bathroom-accessories","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2020-08-14T15:00:35+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Rattan Bathroom Accessories","body_html":""},{"id":642316665211,"handle":"rattan-bathroom-bins","updated_at":"2024-11-23T23:15:06+00:00","published_at":"2024-09-24T13:58:38+01:00","sort_order":"alpha-asc","template_suffix":"","published_scope":"global","title":"Rattan Bathroom Bins","body_html":"\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRebecca Udall rattan bathroom bins balance functionality and elegance, with a hand woven rattan outer and a fully removable and washable plastic inner. Bathroom bins are often last minute, unconsidered additions. Whilst they are a functional piece, they can be a positive addition to bathroom design. We wanted to offer a bathroom bin that would add to, rather than detract, from joy in your cloakroom or bathroom. Combining form and function, our stylish bathroom bins are crafted from strong, hardwearing rattan and are completed with handy lids. Our rattan bathroom bins are handmade by artisans in rural communities in Myanmar offering viable work for the communities. With removable plastic inners for hygiene and longevity, they are available in a range of classic colours and multiple sizes.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e"},{"id":279347757098,"handle":"rebecca-loves","updated_at":"2024-11-24T11:30:24+00:00","published_at":"2024-04-12T13:05:12+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Rebecca Loves","body_html":"What I am using in my home this spring"},{"id":271087403050,"handle":"rebecca-udall-classic","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2022-12-06T13:50:30+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Rebecca Udall Customer Favourites","body_html":"\u003cp\u003eDiscover our customer's favourite items - from scalloped bed linen, rattan chargers to heritage woven scalloped bed linen. \u003c\/p\u003e"},{"id":272497999914,"handle":"rebeccas-top-wedding-list-picks","updated_at":"2024-11-23T22:10:07+00:00","published_at":"2023-02-17T16:31:26+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Rebecca's Favourite Wedding List Picks","body_html":"Discover my favourite wedding gifts from the collection."},{"id":283848048682,"handle":"rebeccas-favourites","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2024-08-19T14:08:12+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Rebecca's Favourites","body_html":"\u003cp\u003eMy seasonal favourites\u003c\/p\u003e\n\u003c!----\u003e"},{"id":272792125482,"handle":"wholesale","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2023-12-04T10:42:58+00:00","sort_order":"created-desc","template_suffix":"","published_scope":"web","title":"RU","body_html":""},{"id":281101008938,"handle":"ru-collection","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2024-06-06T20:33:29+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"RU Collection","body_html":""},{"id":280759566378,"handle":"t-collection","updated_at":"2024-11-24T15:55:26+00:00","published_at":"2024-05-28T10:19:37+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"T Collection","body_html":""},{"id":272537124906,"handle":"textured-home","updated_at":"2024-11-24T13:20:06+00:00","published_at":"2023-02-20T17:12:08+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Textured Home","body_html":""}]
["Tag_Age_Existing","Tag_BBTHD_Bath","Tag_Colour_Natural","Tag_Linen V Acc_Bath Accessories","Tag_Margin_B","Tag_Range_ Rattan","Tag_SubCat_Rattan Accessories"]
Bathroom bins needn't be an eyesore or impractical. Made from strong, hardwearing rattan and complete with a plastic removable inner and lid, our bathroom bins combine style and practicality.
Rattan waste bin with entirely removable plastic inner and lid
The 100% rattan outer is handmade by Burmese artisans
Supports traditional craft in rural communities
Three colours to choose from to best match your interior style
Rattan waste bin with entirely removable plastic inner and lid
The 100% rattan outer is handmade by artisans
Made in South East Asia
Small dimensions: D20 x H27cm / 7.9 x 10.6 inches
Removable liner : D17.5cm x H19cm / 6.9 x 7.5 inches
Medium dimensions: D23xH33 / 9.1 x 13 inches
Removable liner : D20 x H27cm / 7.9 x 10.6 Inches
To clean, wipe with a lukewarm slightly damp cloth
With a plastic inner and lid, this waste bin is a stylish yet practical addition to your bathroom.
To make gifting simple and beautiful, we offer:
Hand written gift notes - add in the order notes at the checkout
Express, tracked delivery. We can also offer morning delivery for UK mainland
Complimentary gift wrap as standard for the majority of our range - no need to request. Below, find a summary of our wrapping by category, and those excluded.
Elevated gift bags on request (photographed below), £2.50 per gift bag or complimentary when you spend £150+ or currency equivalent.
Select "Add Elevated Gift Wrap £2.50" at the checkout. Should you like more than one gift bag for your order, please increase the quantity. Unfortunately, some items are not suitable for our Gift Bags - please see a summary below.
Find further information below on gift wrapping by item.
Bed, Bath & Table Linens
Our Bed, Bath & Table Linens are gift wrapped as standard. Our Elevated Gift Bags are recommended and suitable for an elevated gifting occasion. If you would like Elevated Wrapping, please request at the checkout.
Items not suitable for our Elevated Gift Bags
Platters, plates & bowls - cardboard box. On request, we can tissue & ribbon.
Flora & Beatrice vases, ruffle bowls & wavy footed stands. On request, we can tissue paper & ribbon.
Rattan ice buckets & bins. On request, we can put in to a dust bag.
Wedding photo albums.
Rattan serving trays, storage baskets, laundry baskets, pillows & duvets with gift wrap requested will be sent with tissue paper loosely wrapped over the goods.
Request gift wrap on these items by ticking "my order is a gift" at the checkout.
Mixed Order Gift Wrapping
We will use our initiative to wrap. Should your order be composed of more than one gift, please email us to include multiple gift bags.
All orders are sent without an order confirmation, including price details. Please ensure to add a note from yourself so your gift can be recognised by the recipient - this can be added in the second stage of the checkout.
Your recipient will not be aware of the price of any goods. They can exchange any unwanted goods within 60 days should they wish, if they are in perfectly resalable condition.
International Orders
Please note, due to volume limitations and charges for international orders, we may not be able to include our paper gift bags with certain orders. If we can't include, we will email you prior to dispatch. For any queries please contact customerservice@rebeccaudall.com
Size
Delivery
WE SHIP GLOBALLY
UK Shipping
Complimentary UK shipping when you spend £200+
SHIPPING OPTION
COST
LEAD TIME
Mainland tracked standard delivery
Complimentary when you spend £200+
DPD or Royal Mail
£4.95
2-4 working days
DPD mainland next day delivery (order by 12pm the working day before for the next working day delivery)
£8.95
Delivery next working day (note cut off). No deliveries on Saturday or bank holidays.
DPD mainland next day delivery by midday(order by 12pm the working day before)
£15
Next working day delivery by midday
Mainland next day delivery by 10.30am(order by 12pm the working day before)
£20
Next working day, delivery by 10.30am
Northern Ireland, Highlands & Islands Standard Shipping
Complimentary when you spend £200+
Royal Mail
£7.95
2-5 working days
DPD Saturday delivery (order by 12pm the Friday before)
£25
Next day Saturday
Delivery to USA
Our shipments to USA are completely hassle free - no import fees to pay and no paperwork.
Complimentary express shipping to the USA when you spend $500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
$22
5-10 working days
Express tracked shipping - complimentary for orders $500+
$50
2-4 working days
Delivery to Australia
Our shipments to Australia are completely hassle free - no import fees to pay and no paperwork.
Complimentary express shipping to Australia when you spend $500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
$36
5-10 working days
Express tracked shipping -complimentary for orders $500+
$90
2-4 working days
Delivery to Mainland Europe (excl. Islands noted below)
Our shipments to Europe are completely hassle free - no import fees to pay and no paperwork on full price orders.
Sale or outlet purchases would be applicable for import fees upon delivery.
Complimentary standard shipping to Europe Mainland when you spend £500+
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping - complimentary for orders £500+
£30
3-6 working days
Express tracked shipping (for especially large orders we reserve the right to need to charge more for this service - we would contact you as soon as possible upon order receipt to notify)
£65
2-4 working days
Delivery to European Islands
Includes Spanish Islands, Cyprus & Greece
Our shipments to Europe are completely hassle free - no import fees to pay and no paperwork on full price orders. The price you pay at our checkout is the total. Please bear in mind
Sale or outlet purchases would be applicable for import fees upon delivery.
Complimentary standard shipping to European Islands when you spend £500+
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping - complimentary for orders £500+
£40
4-7 working days
Express tracked shipping (for especially large orders we reserve the right to need to charge more for this service - we would contact you as soon as possible upon order receipt to notify)
£70
2-3 working days
Delivery to Canada
Shipments to Canada may incur import fees for VAT and duty.
Complimentary express shipping to Canada when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
£25
5-7 working days
Express tracked shipping - complimentary for orders £500+
£45
2-3 working days
Delivery to Asia
Shipments to Asia may incur import fees for VAT and duty.
Complimentary express shipping to Asia when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Express tracked shipping - complimentary for orders £500+
£75
2-5 working days
Delivery to Rest of World
Shipments to Rest of World may incur import fees for VAT and duty.
Complimentary express shipping to Rest of World when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Express tracked shipping - complimentary for orders £500+
£50
2-5 working days
All services are trackable and insured.
Returns
We have a paperless returns policy to reduce our impact to the environment. All information can be provided here. Please ensure to contact us before you make any return, to receive the correct returns address and to ensure smooth process of your return.
Christmas Gifts Extended Exchanges
For customers buying Christmas gifts we are happy to offer an extended returns period.
Any Christmas gifts purchased between 1 November and 20 December 2024 we are offering an extended exchanges policy when notified to us by 15th January 2025.
Goods are applicable for an exchange, this excludes gift cards. To attain a full refund on an order, please follow our 14 day period to notify us of your intention to return.
If you are the person who has received the gift, please confirm the name of the person who purchased the gift for you to verify. This policy is applicable to orders purchased directly through our site by consumers only - it excludes marketplace and any trade orders. This is in addition to our standard returns policy.
RETURNS OVERVIEW
Items purchased directly through ourselves (rebeccaudall.com) in a new and resaleable condition may be returned for a refund, where you notify us of your intention to return any goods via email or telephone within 14 days of delivery from Us, and you return the goods within 28 days from the date of delivery to you. The cost of returns is at the cost of the Customer.
Unfortunately, we are not able to offer exchanges unless you have a faulty or damaged item. Please return the goods and place a new order.
Once your return is received back, we expect to process your return within 10 working days. Returned goods are to be in line with the information here and our Terms & Conditions.
Please be aware that gift cards, bespoke or personalised goods and products where the hygiene seal has been broken - such as pillows and duvets, are not possible for return or exchange. This does not affect your statutory rights.
Should you require a longer returns period due to moving house or other circumstances, please contact us prior to purchase - we are very happy to help and possibly agree an extended returns period based on your circumstances.
RETURNS PROCESS
To make a return:
Contact us to advise of your intention to return along with your order number, name and items to be returned (contact details below)
We will provide the returns address & give you a returns number to include in your package for identification. We will also offer to provide a returns label using our couriers, if preferred. This would be at a cost to you - £5 for domestic, international varies. You are welcome to use another courier, if you prefer.
Re-package the item/s you’d like to return (please ensure due care with fragile goods, in the way we sent them to you)
Post the package back to us
We will contact you or refund you within 10 days of receipt of the returned goods
Faulty and damaged on receipt goods
We are very sorry if your goods have not arrived as expected, we appreciate how frustrating this is. If you believe you’ve received a faulty, incorrect or damaged item, please first contact us at customerservice@rebeccaudall.com, along with a photo where it is appropriate.
We are unable to offer exchanges unless you have a faulty or damaged item, or the item is a Gift Exchange - further information below. Please return the goods and place a new order.
Sending Goods Back to Us
Please ensure that all Rebecca Udall returns sent to us are handled by an insured carrier, if you don't use one of our returns labels, and are suitably packaged for return, as they were sent to you. We strongly recommend a tracked and signed service.
Please always retain proof of posting back to us. Rebecca Udall cannot be held liable for any returned items that fail to arrive or that arrive in a non-resalable condition due to poor re-packaging (if you send goods back as we have sent them to you, this will always be ok).
All goods should have all and any tags, packaging and other accompanying items included to be valid. Sets can be returned in the set as they were purchased only. Please ensure the packaging used to return the goods is suitable for the weight, size and type of goods posted (eg glass should be packaged appropriately) to ensure their safe return.
Please be advised that this policy only applies to customers who have purchased directly from our website. Any other returns, you should contact the marketplace or where you purchased them from.
Where you have used a promotional discount on your order that was valid on a minimum spend, the total amount refunded will be net of the pro-rata amount of the discount, assuming the discount was valid on the returned item. For example, if you receive £20 off £200 spend, and you return £100 worth of goods back, a £90 refund will be due back.
Our returns policy does not affect your statutory rights.
International Returns
Europe For returns from Europe where Rebecca Udall have delivered on a basis where all import fees are covered by ourselves, due to complexities post-Brexit, regrettably we are only able to offer an exchange or a refund on to a gift card equal to the value of the goods you have purchased (net of shipping), valid for 12 months. Please contact us to initiate a return within 14 days of receiving the goods customerservice@rebeccaudall.com.
Rest of World For international returns, inbound and outbound shipping costs are non-refundable. If you have paid duty, VAT or import fees, you will need to contact your local government entity for a refund, regrettably we are unable to assist with this (this is not applicable to the USA and Australia). Please ensure that you clearly state that the goods are being "returned to origin" on the customs declaration. For international returns, we are not responsible for any customs or duties charges incurred when returning the items. To avoid this happening we will always provide clear instructions and proforma invoices for you to sign and include with your returns to prevent this happening. Further details below.
Any items returned outside of the return period or that are damaged, used or otherwise unsaleable will not be accepted and will be returned to the customer.
Gift Returns (where you are not the purchaser)
An item that was received as a gift can be returned for a product exchange beyond the 14 day returns period but within 45 days of the original purchase, assuming it was not a sale or outlet item and that the product you have is not discontinued.
The exchange is valid on any products on site excluding gift cards and the value will be based on the price the purchaser paid for the goods or the current retail price, whichever is lower. Return shipping costs and reshipping fees would be chargeable.
This would not apply if you contact us within 14 days of delivery to our customer (the person who has given you the gift). In this case, the exchange can be a product or a gift card, if preferred. The actual price paid of the goods is valid for exchange in any case (for example, where any item has been reduced since purchase, the original price paid is valid).
You can exchange unwanted gifts within 45 days of purchase, provided it is:
a product that we currently sell
is not a personalised or made to order product
you can confirm the name of the gifter
it is in its original packaging and is unused, in perfect resalable condition
If you would like to discuss an extended gifts return period beyond what we mention here, please contact Customer Care, we are very happy to assist and consider your circumstances.
