As independent as you can fully be! We are entirely self-funded and Rebecca manages all aspects of the business from North Yorkshire, UK.
Luxury based on: design, longevity, provenance, customisation, craftsmanship and ethics.
Our brand ethos is to be ethical and sustainable, both socially and environmentally.
We offer high quality homeware at competitive prices by operating online only and buying and selling our linens direct.
No, however we do various shoppings fairs and pop up shops in London. Keep up to date by signing up to our newsletter.
We are headquartered near York, in England.
1. It is woven by a heritage Italian cotton weaver who supplies bed linen to some of the very best and most well known hotels globally. They utilise the expertise of the local community gained over hundreds of years.
2. It is single ply: more breathable, a mark of quality cotton & reminiscent of silk. You can read more about single ply here.
3. Only the best, long staple cotton is used: less pilling, less wrinkling, softer & longer lasting
4. Our bed linen isn't fastened with buttons - it has a flap which tucks underneath the mattress. No more lost buttons! However, if you would still like buttons, please get in touch and we can have a set made for you.
5. We offer custom options, such as custom cord colour.
6. Certified non-contaminated cotton (the purest cotton)
7. Mercerised for a bright white
8. Our fitted sheets have thicker, higher quality elastic
9. Tighter seam stitching makes for more durable sheets.
10. Very fairly priced for the quality!
Yes. We can also offer Emperior pillowcases and pillows (100x50cm). We can supply bed linen in any size, including European and American sizes - even yachts and aircraft bed linen! Please get in touch to discuss bespoke linens further firstname.lastname@example.org.
Yes, we do. Please get in touch to discuss options: email@example.com
Yes. We travel globally sourcing new products so have a wealth of contacts that may not have been right for our brand. Please get in touch with us to discuss your requirements.
Europe has been producing linen for hundreds and hundreds of years. Consequently, Europe has a fantastic reputation for having the best linen weavers in the World - utilising expertise gathered over hundreds of years. The environmental conditions - soil and climate - are also ideal for growing flax. This can't be replicated elsewhere.
We source our products from a range of heritage and artisan manufacturers, most of which are based in Europe. You can find further detail on a specific product's origin and manufacturing on the product page. There is a closed tab named Supplier's Story - if you open this up, you will find more information. We exclusively source from manufacturers that we are confident practice the highest standards of employee welfare, are considerate to the environment and of whom are experts in their field - among other factors.
As we are a direct to consumer brand, we offer products at a competitive price by selling direct to the consumer - we don't have margin allowance for wholesale. Therefore, our products are only sold via our retail channels. Our main retail channel is online, but we also sell at Christmas & Summer fairs and pop up shops. Keep up to date with our whereabouts by signing up to our newsletter.
Yes, we do. We are based in the UK and currently ship internationally to the USA, Canada, Australia and most European countries. Shipping costs will be added at the checkout - we have made them as competitive as possible. You can see a full list of where we ship to here. If we don't ship to you, please contact us via LiveChat and we will get a quote for you.
Orders are usually shipped on the same day or the day after. In the UK, we ship on a 1-2 day service. Internationally, lead times vary, however we offer express shipping to some destinations. You can see the options at the checkout by entering your address. You will get tracking information with your dispatch notification email.
If you live outside of the European Union, you may have to pay duties and taxes to your country or State. We recommend checking the local charges on your government website, which should be able to advise what the charges are for specific products. Rebecca Udall does not cover these charges.
We use a variety of carriers to keep our postage costs low, however we only use couriers who provide excellent service. Our main courier partner for the UK is UPS, but for example we have to ship to the Isle of Man via Royal Mail. We commonly use DPD for Europe. The vast majority of our carriers offer tracking which you will be notified of via email. If you have a specific courier you would like us to use, please just ask.
You can contact us through our contact page. You can get in touch via LiveChat, phone or email.
We accept American Express, VISA, Mastercard, Amazon Pay, Paypal, Apple Pay, Google Pay and Maestro.
Yes, we offer gift wrap on all our table linens. This is complimentary when you spend i) £150 or more on placemats or ii) £80 or more on napkins. Less than this, they cost £5 or £3.50 per box. You can add them to your shopping bag by searching for Gift Packaging and selecting the box for your products.
If you don't add gift packaging, we wrap our linens in branded tissue paper as standard.
Our taper candles are sold in a gift box, wrapped in branded tissue paper with a care card.
We are looking in to gift boxes for our bed linens and small accessories soon.
We are unable to offer gift boxes for cushions. Johnston's of Elgin throws can be gift wrapped and Atkinson throws come in a zip bag.
We offer a complimentary bed linen swatch service so that you can feel our bed linen before you buy.
If you would like all information regarding yourself removed from our systems, please get in touch with us at firstname.lastname@example.org.
At the bottom of our marketing emails, there is an option to unsubscribe. Please follow this link and you won't receive further marketing communications from us.
No, if you do not wish to set up an account to check out, you can check out as a guest. All you'll need is your contact and shipping information.
Amending an order
Please get in touch with us as soon as possible via LiveChat or email: email@example.com, by quoting your order number and full name. Please do not delay, as after your order has been packaged we are unable to make amendments.
We offer trade discounts to businesses in the hospitality and interior decoration trade, such as hotels, interior designers, event stylists, wedding planners and more. Please contact us at firstname.lastname@example.org. Please note, we are a direct to consumer brand and consequently price as competitively as we can from the outset, so our trade discounts are not as large as typically seen in the industry - but it's still worthwhile! We are confident that our quality and price point is extremely competitive in the market and we provide a personal service with bespoke and custom options.
Simply, yes. A lot of our manufacturers sell to hospitality industry and are well versed in its requirements. For example, the thread used for our bed linen is Madeira Polyneon and as standard, our bed linen is sold without buttons. Please get in touch: email@example.com and we can advise the best products for your requirements.
We offer a free returns service within 30 days if you live on UK mainland. For beyond UK mainland and international, please see our detailed Returns Policy. Please check your returns form with your order on how to return your item, or Contact Us.