[{"id":271202582570,"handle":"all-bed","updated_at":"2024-11-21T17:50:16+00:00","published_at":"2022-12-11T19:16:27+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Bed","body_html":"\u003cp\u003eExplore our stocked range of cotton bed linen, crafted by heritage manufacturers from the finest mills in Europe. We are focused on the quality of the cotton itself - long and extra long fibres - rather than thread counts. Long staple fibres ensures a softer feel, less pilling and greater longevity. We also emphasis single ply yarns, which results in bed linen that is more breathable, easier to iron, softer and more. It's also only possible with the finest yarns.\u003c\/p\u003e\n\u003cp\u003eFor bespoke, exemplary Italian bed linen, explore our \u003ca href=\"https:\/\/rebeccaudall.com\/collections\/rebecca-udall-atelier-bespoke-bed-linen\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAtelier range.\u003c\/a\u003e\u003c\/p\u003e"},{"id":270579138602,"handle":"all-rebecca-udall-atelier-bespoke-linens","updated_at":"2024-11-21T10:20:31+00:00","published_at":"2022-09-30T11:03:13+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Rebecca Udall Atelier Bespoke Linens","body_html":"\u003cmeta charset=\"UTF-8\"\u003e\n\u003cp\u003eDiscover our collection of finest bespoke Italian bed linens. Our linens are crafted from the finest fabrics woven by a prestigious Italian mill, ensuring the highest quality and comfort for a luxurious night's sleep.\u003c\/p\u003e\n\u003ch3\u003eBespoke Bed Linens\u003c\/h3\u003e\n\u003cp\u003eWe offer a wide range of fabrics to choose from, allowing you to find the perfect match for your personal style and bedroom decor. Additionally, our linens can be customised entirely to your preferences, including size, colour, design details, and more. \u003c\/p\u003e\n\u003cp\u003eEach set is carefully crafted to your exact specifications, tailored specifically for you within eight weeks. We provide a styling service whereby we can assist in matching fabrics, paints or trims to a cord or appliqué colour.\u003c\/p\u003e\n\u003cp\u003eWe focus on the quality of the cotton fibres rather than quantity (thread count). Super soft, long-lasting, breathable and easy to care for linens is impacted greatly by the the length and strength of the individual cotton fibres - not how many there are. Our range includes thread counts starting at 200 up to 700, which is made with Giza 87 cotton - one of two varieties of cotton that are the very best globally.\u003c\/p\u003e\n\u003ch3\u003e\u003cstrong\u003eBespoke Table Linens\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eOur Atelier table linens are hand crafted by skilled craftsmen in Northern Italy, using the finest Egyptian cotton threads and finest, Italian linen. We have a wide range of coloured linens to choose from, available in wide widths for bespoke tablecloths. Bespoke embroideries can be created such as monograms, crests or motifs. \u003c\/p\u003e\n\u003ch3\u003eBespoke Bath Linens\u003c\/h3\u003e\n\u003cp\u003eOur Atelier bespoke bath linens can be made in any size to your liking. You are able to entirely customise the Terry cotton (multiple colours to choose from), the piping colour and any embroidery colour, should you choose. We can also offer UV resistance towelling for yacht and hospitality markets. Hand crafted in France or Italy with Italian woven Terry cotton.\u003c\/p\u003e\n\u003cp\u003ePlease \u003ca href=\"https:\/\/rebeccaudall.com\/pages\/contact-us\" target=\"_blank\"\u003econtact us\u003c\/a\u003e to discuss creating your linens together.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e"},{"id":284215050282,"handle":"bed-linen","updated_at":"2024-11-21T17:50:16+00:00","published_at":"2024-08-28T14:23:43+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Bed Linen","body_html":""},{"id":642332492155,"handle":"classic-bed-linens","updated_at":"2024-11-21T17:10:41+00:00","published_at":"2024-09-27T15:12:10+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Classic Bed Linens","body_html":"\u003cp\u003eOur most classic, simply designed bed linens. \u003c\/p\u003e"},{"id":642332557691,"handle":"contemporary-bed-linens","updated_at":"2024-11-18T16:15:25+00:00","published_at":"2024-09-27T15:49:03+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Contemporary Bed Linens","body_html":""},{"id":280648613930,"handle":"cotton-percale-bed-linen","updated_at":"2024-11-21T17:50:16+00:00","published_at":"2024-05-24T19:07:08+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Cotton Percale Bed Linen","body_html":"\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTextiles are at the core of Rebecca Udall – they always have been – and we're committed to textile excellence across all our linens. We focus on \u003c\/span\u003e\u003cspan\u003efibre quality \u003c\/span\u003e\u003cspan\u003ein conjunction with other factors: the fabric’s weight or thread count, finishing, quality assurances and weaving know-how. We have a holistic approach to thread counts – equally considering the length of the cotton fibres, the skill of the weavers, finishing techniques and the tailoring. This ensures our collection is the most comfortable and long-lasting, and ultimately what we believe offers the 'best' at the investment level. Furthermore, all of our textiles are Oeko-tex 100 certified, ensuring they are free at all stages of production of harmful chemicals. \u003c\/span\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhilst all of our bed linen is of an excellent quality, we offer a variety of collections for differing investment levels, all within our ethos. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur crisp and cool cotton percale bed linen is crafted by our heritage, family-owned partners in Portugal and Italy. Our cotton is long or extra long staple cotton, woven by textile experts to maximise softness, longevity and breathability – components for exceptional sleep. Natural fibres help to regulate temperatures when you sleep, but the weave of percale cotton makes it particularly suitable to those who sleep hot. Choose from our Annabelle scalloped bed linen, Evora corded bed linen, Georgiana and Thea hand embroidered bed linen, plus the bespoke Atelier collection. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e"},{"id":280648646698,"handle":"cotton-sateen-bed-linen","updated_at":"2024-11-21T10:20:31+00:00","published_at":"2024-05-24T19:08:20+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Cotton Sateen Bed Linen","body_html":"\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTextiles are at the core of Rebecca Udall – they always have been – and we're committed to textile excellence across all our linens. We focus on \u003c\/span\u003e\u003cspan\u003efibre quality \u003c\/span\u003e\u003cspan\u003ein conjunction with other factors: the fabric’s weight or thread count, finishing, quality assurances and weaving know-how. We have a holistic approach to thread counts – equally considering the length of the cotton fibres, the skill of the weavers, finishing techniques and the tailoring. This ensures our collection is the most comfortable and long-lasting, and ultimately what we believe offers the 'best' at the investment level. Furthermore, all of our textiles are Oeko-tex 100 certified, ensuring they are free at all stages of production of harmful chemicals. \u003c\/span\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhilst all of our bed linen is of an excellent quality, we offer a variety of collections for differing investment levels, all within our ethos. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eProviding a super soft, silky and smooth feel, our cotton sateen bed linen is crafted by our heritage, family-owned partners in Portugal and Italy. Our cotton is long or extra long staple cotton, woven by textile experts to maximise softness, longevity and breathability – components for exceptional sleep. Natural fibres help to regulate temperatures when you sleep, but the weave of sateen cotton makes it particularly suitable to those who may sleep cold, preferring silky bed linen. Choose from our Alexandra wavy scalloped bed linen, Frame two corded bed linen, Porto hemstitch bed linen, and bespoke Atelier collections. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e"},{"id":266798563370,"handle":"duvet-covers-pillowcases","updated_at":"2024-11-21T17:50:16+00:00","published_at":"2022-03-17T15:31:10+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Duvet Covers \u0026 Pillowcases","body_html":"\u003cp\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eExplore our cotton bed linen, crafted by heritage manufacturers from the finest mills in Europe. We are focused on the quality of the cotton itself - long and extra long fibres - rather than thread counts. Long staple fibres ensures a softer feel, less pilling and greater longevity. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eFor bespoke, exemplary Italian bed linen, explore our \u003ca href=\"https:\/\/rebeccaudall.com\/collections\/rebecca-udall-atelier-bespoke-bed-linen\" data-mce-fragment=\"1\" data-mce-href=\"https:\/\/rebeccaudall.com\/collections\/rebecca-udall-atelier-bespoke-bed-linen\" target=\"_blank\"\u003eAtelier range.\u003c\/a\u003e\u003c\/p\u003e"},{"id":270523138090,"handle":"rebecca-udall-atelier-bespoke-bed-linen","updated_at":"2024-11-21T10:20:31+00:00","published_at":"2022-09-25T19:21:54+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Rebecca Udall Atelier Bespoke Bed Linen","body_html":"\u003cmeta charset=\"UTF-8\"\u003e\n\u003cp\u003eRebecca Udall Atelier is our bespoke offering of finest, Italian bed, bath and table linens.\u003c\/p\u003e\n\u003cp\u003eFor Atelier Bed, we offer a wide range of fabrics to choose from - allowing you to find the perfect match for your personal style and bedroom decor. Additionally, our linens can be customised entirely to your preferences, including size, colour, design details, and more. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eEach set is carefully crafted to your exact specifications, tailored specifically for you within eight weeks. We provide a styling service whereby we can assist in matching fabrics, paints or trims to a cord or appliqué colour.\u003c\/p\u003e\n\u003cp\u003eWe focus on the quality of the cotton fibres rather than quantity (thread count). Super soft, long-lasting, breathable and easy to care for linens is impacted greatly by the the length and strength of the individual cotton fibres - not how many there are. Our range includes thread counts starting at 200 up to 700, which is made with Giza 87 cotton - one of two varieties of cotton that are the very best globally.\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"UTF-8\"\u003e\u003cspan\u003ePlease \u003c\/span\u003e\u003ca href=\"https:\/\/rebeccaudall.com\/pages\/contact-us\" target=\"_blank\"\u003econtact us\u003c\/a\u003e\u003cspan\u003e to discuss creating your linens together.\u003c\/span\u003e\u003c\/p\u003e"},{"id":281101008938,"handle":"ru-collection","updated_at":"2024-11-22T01:00:11+00:00","published_at":"2024-06-06T20:33:29+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"RU Collection","body_html":""},{"id":280759566378,"handle":"t-collection","updated_at":"2024-11-21T22:25:22+00:00","published_at":"2024-05-28T10:19:37+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"T Collection","body_html":""},{"id":272831414314,"handle":"the-italian-collection","updated_at":"2024-11-21T22:25:22+00:00","published_at":"2023-04-17T11:19:15+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"The Italian Collection","body_html":"\u003cp\u003eOur artisanal, unique home decor pieces made in Italy. La dolce vita. \u003c\/p\u003e","image":{"created_at":"2024-05-24T11:02:52+01:00","alt":null,"width":1920,"height":1280,"src":"\/\/rebeccaudall.com\/cdn\/shop\/collections\/7.png?v=1716544973"}},{"id":268470288426,"handle":"wedding-gifts","updated_at":"2024-11-21T22:25:22+00:00","published_at":"2022-05-20T13:55:25+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Wedding Gifts","body_html":"Discover our curated edit of pieces that we think make the perfect wedding gifts. From skilled artisan made photo frames to bespoke corded Italian bed linen, finest linen tablecloths and mill sets, our pieces"}]
["__label:bespoke","__label:choose fabric \u0026 detail colour","atelier-size-guide","atelierbed-size-guide","bed-size-guide","Tag_Age_Existing","Tag_BBTHD_Atelier","Tag_Linen V Acc_Bed Linens","Tag_Linen_Y","Tag_Range_ Lucia","Tag_SubCat_Atelier Bed"]
Our Lucia bed linen is expertly hand crafted in Italy with fabric woven by one of the most renowned, prestigious mills in Italy. Lucia features single cord embroidered detailing with the ability to choose from dozens of cord colours, cord placement and flange depth.
Part of the Rebecca Udall Atelier collection, this bed linen is tailored in Italy just for you, crafted with only the finest Italian fabrics and materials. This range can be entirely customised to suit your requirements:
Several fabrics to choose from, including linen and Giza 87 cotton
Monogramming and crest embroidery available
As priced, the design detail is in the centre of the duvet cover. However, it can be amended to be on the Oxford border, should you wish
Customise your set exactly - multiple pillowcase sizes and dimensions, among others
Choose from dozens of cord colours
We can offer this design in additional fabrics, including the particularly special Giza 87 cotton and linen. Organic options also available. Please get in touch for a quote.
All sizes can be caterer for including European, US, Australian, cabin and Emperor sizes, plus all items available - duvet covers, all sizes of pillowcases and top sheets. for get in touch for a quote for international sizes.
Our bed linen ethos is to focus on the quality of the cotton itself and the capabilities of the mills, finishing and tailoring - over thread counts. We are committed to offering the finest Italian bed linens in designs that suit you exactly.
Tailored to order in Italy within 8 weeks but usually sooner. Please get in touch to request the possibility of an expedited order.
Swatches of fabric and samples are available for review. In addition, you can send us fabric or paint to match to a thread colour.
A minimum of two pillowcases per Atelier bed order is required. The Atelier collection is excluded from any promotional code..
Made in Italy using finest long or extra long staple cotton, woven and finished by a prestigious mill
Made to order within 8 weeks
Oekotex certified
All sizes can be catered for. Please see the size chart for dimensions of the specified sizes.
Wash up to 40 degrees. Tumble dry on low. High on medium. No bleach.
I would be delighted to help you select the best fabric and design for you - we are all different and one fabric is not always suited to someone else. I can help you to determine the best fabric, design and items for you. We also offer a styling service, helping to match or co-ordinate wallpaper, fabrics and more to embroidery or design.
To make gifting simple and beautiful, we offer:
Hand written gift notes - add in the order notes at the checkout
Express, tracked delivery. We can also offer morning delivery for UK mainland
Complimentary gift wrap as standard for the majority of our range - no need to request. Below, find a summary of our wrapping by category, and those excluded.
Elevated gift bags on request (photographed below), £2.50 per gift bag or complimentary when you spend £150+ or currency equivalent.
Select "Add Elevated Gift Wrap £2.50" at the checkout. Should you like more than one gift bag for your order, please increase the quantity. Unfortunately, some items are not suitable for our Gift Bags - please see a summary below.
Find further information below on gift wrapping by item.
Bed, Bath & Table Linens
Our Bed, Bath & Table Linens are gift wrapped as standard. Our Elevated Gift Bags are recommended and suitable for an elevated gifting occasion. If you would like Elevated Wrapping, please request at the checkout.
Items not suitable for our Elevated Gift Bags
Platters, plates & bowls - cardboard box. On request, we can tissue & ribbon.
Flora & Beatrice vases, ruffle bowls & wavy footed stands. On request, we can tissue paper & ribbon.
Rattan ice buckets & bins. On request, we can put in to a dust bag.
Wedding photo albums.
Rattan serving trays, storage baskets, laundry baskets, pillows & duvets with gift wrap requested will be sent with tissue paper loosely wrapped over the goods.
Request gift wrap on these items by ticking "my order is a gift" at the checkout.
Mixed Order Gift Wrapping
We will use our initiative to wrap. Should your order be composed of more than one gift, please email us to include multiple gift bags.
All orders are sent without an order confirmation, including price details. Please ensure to add a note from yourself so your gift can be recognised by the recipient - this can be added in the second stage of the checkout.
Your recipient will not be aware of the price of any goods. They can exchange any unwanted goods within 60 days should they wish, if they are in perfectly resalable condition.
International Orders
Please note, due to volume limitations and charges for international orders, we may not be able to include our paper gift bags with certain orders. If we can't include, we will email you prior to dispatch. For any queries please contact customerservice@rebeccaudall.com
Fabric
Item
Delivery
WE SHIP GLOBALLY
UK Shipping
Complimentary UK shipping when you spend £200+
SHIPPING OPTION
COST
LEAD TIME
Mainland tracked standard delivery
Complimentary when you spend £200+
DPD or Royal Mail
£4.95
2-4 working days
DPD mainland next day delivery (order by 12pm the working day before for the next working day delivery)
£8.95
Delivery next working day (note cut off). No deliveries on Saturday or bank holidays.
DPD mainland next day delivery by midday(order by 12pm the working day before)
£15
Next working day delivery by midday
Mainland next day delivery by 10.30am(order by 12pm the working day before)
£20
Next working day, delivery by 10.30am
Northern Ireland, Highlands & Islands Standard Shipping
Complimentary when you spend £200+
Royal Mail
£7.95
2-5 working days
DPD Saturday delivery (order by 12pm the Friday before)
£25
Next day Saturday
Delivery to USA
Our shipments to USA are completely hassle free - no import fees to pay and no paperwork.
Complimentary express shipping to the USA when you spend $500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
$22
5-10 working days
Express tracked shipping - complimentary for orders $500+
$50
2-4 working days
Delivery to Australia
Our shipments to Australia are completely hassle free - no import fees to pay and no paperwork.
Complimentary express shipping to Australia when you spend $500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
$36
5-10 working days
Express tracked shipping -complimentary for orders $500+
$90
2-4 working days
Delivery to Mainland Europe (excl. Islands noted below)
Our shipments to Europe are completely hassle free - no import fees to pay and no paperwork on full price orders.
Sale or outlet purchases would be applicable for import fees upon delivery.
Complimentary standard shipping to Europe Mainland when you spend £500+
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping - complimentary for orders £500+
£30
3-6 working days
Express tracked shipping (for especially large orders we reserve the right to need to charge more for this service - we would contact you as soon as possible upon order receipt to notify)
£65
2-4 working days
Delivery to European Islands
Includes Spanish Islands, Cyprus & Greece
Our shipments to Europe are completely hassle free - no import fees to pay and no paperwork on full price orders. The price you pay at our checkout is the total. Please bear in mind
Sale or outlet purchases would be applicable for import fees upon delivery.
Complimentary standard shipping to European Islands when you spend £500+
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping - complimentary for orders £500+
£40
4-7 working days
Express tracked shipping (for especially large orders we reserve the right to need to charge more for this service - we would contact you as soon as possible upon order receipt to notify)
£70
2-3 working days
Delivery to Canada
Shipments to Canada may incur import fees for VAT and duty.
Complimentary express shipping to Canada when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
£25
5-7 working days
Express tracked shipping - complimentary for orders £500+
£45
2-3 working days
Delivery to Asia
Shipments to Asia may incur import fees for VAT and duty.
Complimentary express shipping to Asia when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Express tracked shipping - complimentary for orders £500+
£75
2-5 working days
Delivery to Rest of World
Shipments to Rest of World may incur import fees for VAT and duty.
Complimentary express shipping to Rest of World when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Express tracked shipping - complimentary for orders £500+
£50
2-5 working days
All services are trackable and insured.
Returns
We have a paperless returns policy to reduce our impact to the environment. All information can be provided here. Please ensure to contact us before you make any return, to receive the correct returns address and to ensure smooth process of your return.
RETURNS OVERVIEW
Items purchased directly through ourselves (rebeccaudall.com) in a new and resaleable condition may be returned for a refund, where you notify us of your intention to return any goods via email or telephone within 14 days of delivery from Us, and you return the goods within 28 days from the date of delivery to you. The cost of returns is at the cost of the Customer.
Unfortunately, we are not able to offer exchanges unless you have a faulty or damaged item. Please return the goods and place a new order.
Once your return is received back, we expect to process your return within 10 working days. Returned goods are to be in line with the information here and our Terms & Conditions.
Please be aware that gift cards, bespoke or personalised goods and products where the hygiene seal has been broken - such as pillows and duvets, are not possible for return or exchange. This does not affect your statutory rights.
Should you require a longer returns period due to moving house or other circumstances, please contact us prior to purchase - we are very happy to help and possibly agree an extended returns period based on your circumstances.
RETURNS PROCESS
To make a return:
Contact us to advise of your intention to return along with your order number, name and items to be returned (contact details below)
We will provide the returns address & give you a returns number to include in your package for identification. We will also offer to provide a returns label using our couriers, if preferred. This would be at a cost to you - £5 for domestic, international varies. You are welcome to use another courier, if you prefer.
Re-package the item/s you’d like to return (please ensure due care with fragile goods, in the way we sent them to you)
Post the package back to us
We will contact you or refund you within 10 days of receipt of the returned goods
Faulty and damaged on receipt goods
We are very sorry if your goods have not arrived as expected, we appreciate how frustrating this is. If you believe you’ve received a faulty, incorrect or damaged item, please first contact us at customerservice@rebeccaudall.com, along with a photo where it is appropriate.
We are unable to offer exchanges unless you have a faulty or damaged item, or the item is a Gift Exchange - further information below. Please return the goods and place a new order.
Sending Goods Back to Us
Please ensure that all Rebecca Udall returns sent to us are handled by an insured carrier, if you don't use one of our returns labels, and are suitably packaged for return, as they were sent to you. We strongly recommend a tracked and signed service.
Please always retain proof of posting back to us. Rebecca Udall cannot be held liable for any returned items that fail to arrive or that arrive in a non-resalable condition due to poor re-packaging (if you send goods back as we have sent them to you, this will always be ok).
All goods should have all and any tags, packaging and other accompanying items included to be valid. Sets can be returned in the set as they were purchased only. Please ensure the packaging used to return the goods is suitable for the weight, size and type of goods posted (eg glass should be packaged appropriately) to ensure their safe return.
Please be advised that this policy only applies to customers who have purchased directly from our website. Any other returns, you should contact the marketplace or where you purchased them from.
Where you have used a promotional discount on your order that was valid on a minimum spend, the total amount refunded will be net of the pro-rata amount of the discount, assuming the discount was valid on the returned item. For example, if you receive £20 off £200 spend, and you return £100 worth of goods back, a £90 refund will be due back.
Our returns policy does not affect your statutory rights.
International Returns
Europe For returns from Europe where Rebecca Udall have delivered on a basis where all import fees are covered by ourselves, due to complexities post-Brexit, regrettably we are only able to offer an exchange or a refund on to a gift card equal to the value of the goods you have purchased (net of shipping), valid for 12 months. Please contact us to initiate a return within 14 days of receiving the goods customerservice@rebeccaudall.com.
Rest of World For international returns, inbound and outbound shipping costs are non-refundable. If you have paid duty, VAT or import fees, you will need to contact your local government entity for a refund, regrettably we are unable to assist with this (this is not applicable to the USA and Australia). Please ensure that you clearly state that the goods are being "returned to origin" on the customs declaration. For international returns, we are not responsible for any customs or duties charges incurred when returning the items. To avoid this happening we will always provide clear instructions and proforma invoices for you to sign and include with your returns to prevent this happening. Further details below.
Any items returned outside of the return period or that are damaged, used or otherwise unsaleable will not be accepted and will be returned to the customer.
Gift Returns (where you are not the purchaser)
An item that was received as a gift can be returned for a product exchange beyond the 14 day returns period but within 45 days of the original purchase, assuming it was not a sale or outlet item and that the product you have is not discontinued.
The exchange is valid on any products on site excluding gift cards and the value will be based on the price the purchaser paid for the goods or the current retail price, whichever is lower. Return shipping costs and reshipping fees would be chargeable.
This would not apply if you contact us within 14 days of delivery to our customer (the person who has given you the gift). In this case, the exchange can be a product or a gift card, if preferred. The actual price paid of the goods is valid for exchange in any case (for example, where any item has been reduced since purchase, the original price paid is valid).
You can exchange unwanted gifts within 45 days of purchase, provided it is:
a product that we currently sell
is not a personalised or made to order product
you can confirm the name of the gifter
it is in its original packaging and is unused, in perfect resalable condition
If you would like to discuss an extended gifts return period beyond what we mention here, please contact Customer Care, we are very happy to assist and consider your circumstances.
