[{"id":271202582570,"handle":"all-bed","updated_at":"2024-12-25T02:10:04+00:00","published_at":"2022-12-11T19:16:27+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Bed","body_html":"\u003cp\u003eExplore our stocked range of cotton bed linen, crafted by heritage manufacturers from the finest mills in Europe. We are focused on the quality of the cotton itself - long and extra long fibres - rather than thread counts. Long staple fibres ensures a softer feel, less pilling and greater longevity. We also emphasis single ply yarns, which results in bed linen that is more breathable, easier to iron, softer and more. It's also only possible with the finest yarns.\u003c\/p\u003e\n\u003cp\u003eFor bespoke, exemplary Italian bed linen, explore our \u003ca href=\"https:\/\/rebeccaudall.com\/collections\/rebecca-udall-atelier-bespoke-bed-linen\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAtelier range.\u003c\/a\u003e\u003c\/p\u003e"},{"id":270619541546,"handle":"all-gifts","updated_at":"2024-12-26T13:00:36+00:00","published_at":"2022-10-05T10:19:08+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Gifts","body_html":"\u003cp\u003eDiscover our edit of Rebecca Udall gifts. From the hard-to-buy-for's to entertainers, foodies, tablescapers, maximalists, newlyweds, mothers and more - we feel we have you covered. Our range is made by artisan or heritage manufacturers around the globe, predominantly in the area of provenance. Committed to fine quality gifts that people will cherish long term, our gifts are unusual and design-led pieces.\u003c\/p\u003e\n\u003cp\u003eStruggling to decide? Discover our\u003ca href=\"https:\/\/rebeccaudall.com\/collections\/gift-cards\" target=\"_blank\"\u003e gift cards\u003c\/a\u003e.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e"},{"id":272831283242,"handle":"all-the-blues","updated_at":"2024-12-25T02:10:04+00:00","published_at":"2023-04-17T10:59:11+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All the Blues","body_html":"Shop our blues edit for all blue toned homeware.","image":{"created_at":"2023-04-17T11:33:54+01:00","alt":null,"width":1920,"height":1280,"src":"\/\/rebeccaudall.com\/cdn\/shop\/collections\/Rebecca_Udall_-_Rebecca_Hope_Photography-5868.jpg?v=1716545087"}},{"id":642654208379,"handle":"almost-everything","updated_at":"2024-12-26T13:00:36+00:00","published_at":"2024-11-05T15:19:12+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Almost Everything","body_html":"\u003cp\u003eEnjoy 15% off almost everything with code TREAT15 until midnight 2 December. Newsletter subscribers receive an additional treat - sign up \u003ca href=\"https:\/\/rebeccaudall.com\/pages\/newsletter-page\"\u003ehere\u003c\/a\u003e.\u003c\/p\u003e"},{"id":266796957738,"handle":"annabelle-bed-linen","updated_at":"2024-12-25T02:10:04+00:00","published_at":"2022-03-17T14:32:31+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Annabelle Bed Linen","body_html":"Crafted in Portugal by a heritage, family owned manufacturer based in a historical textile region. Finest long staple, 100% Egyptian crisp and cool percale cotton with modern scallop detailing in green, white or dusty pink."},{"id":283841364010,"handle":"bed-layering-bed-linen-bedspreads-cushions","updated_at":"2024-12-25T02:10:04+00:00","published_at":"2024-08-19T09:10:27+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Bed Layering","body_html":""},{"id":284215050282,"handle":"bed-linen","updated_at":"2024-12-25T02:10:04+00:00","published_at":"2024-08-28T14:23:43+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Bed Linen","body_html":""},{"id":280648613930,"handle":"cotton-percale-bed-linen","updated_at":"2024-12-25T02:10:04+00:00","published_at":"2024-05-24T19:07:08+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Cotton Percale Bed Linen","body_html":"\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTextiles are at the core of Rebecca Udall – they always have been – and we're committed to textile excellence across all our linens. We focus on \u003c\/span\u003e\u003cspan\u003efibre quality \u003c\/span\u003e\u003cspan\u003ein conjunction with other factors: the fabric’s weight or thread count, finishing, quality assurances and weaving know-how. We have a holistic approach to thread counts – equally considering the length of the cotton fibres, the skill of the weavers, finishing techniques and the tailoring. This ensures our collection is the most comfortable and long-lasting, and ultimately what we believe offers the 'best' at the investment level. Furthermore, all of our textiles are Oeko-tex 100 certified, ensuring they are free at all stages of production of harmful chemicals. \u003c\/span\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhilst all of our bed linen is of an excellent quality, we offer a variety of collections for differing investment levels, all within our ethos. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur crisp and cool cotton percale bed linen is crafted by our heritage, family-owned partners in Portugal and Italy. Our cotton is long or extra long staple cotton, woven by textile experts to maximise softness, longevity and breathability – components for exceptional sleep. Natural fibres help to regulate temperatures when you sleep, but the weave of percale cotton makes it particularly suitable to those who sleep hot. Choose from our Annabelle scalloped bed linen, Evora corded bed linen, Georgiana and Thea hand embroidered bed linen, plus the bespoke Atelier collection. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e"},{"id":266798563370,"handle":"duvet-covers-pillowcases","updated_at":"2024-12-25T02:10:04+00:00","published_at":"2022-03-17T15:31:10+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Duvet Covers \u0026 Pillowcases","body_html":"\u003cp\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eExplore our cotton bed linen, crafted by heritage manufacturers from the finest mills in Europe. We are focused on the quality of the cotton itself - long and extra long fibres - rather than thread counts. Long staple fibres ensures a softer feel, less pilling and greater longevity. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eFor bespoke, exemplary Italian bed linen, explore our \u003ca href=\"https:\/\/rebeccaudall.com\/collections\/rebecca-udall-atelier-bespoke-bed-linen\" data-mce-fragment=\"1\" data-mce-href=\"https:\/\/rebeccaudall.com\/collections\/rebecca-udall-atelier-bespoke-bed-linen\" target=\"_blank\"\u003eAtelier range.\u003c\/a\u003e\u003c\/p\u003e"},{"id":272818602026,"handle":"home-refresh","updated_at":"2024-12-25T17:40:05+00:00","published_at":"2023-04-12T09:59:44+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"HOME REFRESH","body_html":"Home pick-me-ups to refresh your home. Easy, simple pieces to add a flair and joy to your every day."},{"id":273029267498,"handle":"josies-wedding-edit","updated_at":"2024-12-26T04:35:03+00:00","published_at":"2023-06-09T08:30:33+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"Josie's Wedding Edit","body_html":"Josie Fear of @Josieldn selects her favourite Rebecca Udall pieces for her wedding list"},{"id":279054417962,"handle":"m-collection","updated_at":"2024-12-26T13:00:36+00:00","published_at":"2024-04-02T10:03:26+01:00","sort_order":"alpha-asc","template_suffix":"","published_scope":"global","title":"M Collection","body_html":""},{"id":273241505834,"handle":"re-set-for-the-season-ahead","updated_at":"2024-12-25T02:10:04+00:00","published_at":"2023-08-23T11:40:27+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Reset for the season ahead","body_html":"Refresh, organise and de-clutter your home for the new season."},{"id":272792125482,"handle":"wholesale","updated_at":"2024-12-26T12:50:22+00:00","published_at":"2023-12-04T10:42:58+00:00","sort_order":"created-desc","template_suffix":"","published_scope":"web","title":"RU","body_html":""},{"id":281101008938,"handle":"ru-collection","updated_at":"2024-12-26T13:00:36+00:00","published_at":"2024-06-06T20:33:29+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"RU Collection","body_html":""},{"id":264578564138,"handle":"scalloped-bed-linen","updated_at":"2024-12-25T02:10:04+00:00","published_at":"2022-01-04T14:56:24+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Scalloped Bed Linen","body_html":"\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDiscover our range of scalloped bed linen. All of our bed linen is made using heritage mill woven cotton from finest long or extra-long staple cotton. It is then hand crafted by family-owned partners throughout the world: from Portugal, Italy to finest Vietnamese hand embroidery - on finest Italian cotton - for the most elegant, delicate of finishes.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRebecca Udall scalloped bed linen is available in a wide range of colours, in both percale and sateen cottons and in a variety of thread counts.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eScalloped edges on everything from bed linen to crockery have transcended trends to become a whimsical design touch that has stood the test of time. The simplicity of the natural, organic shapes of scalloping allow it to add a playful yet contemporary flourish to a wide variety of products. Our \u003ca href=\"https:\/\/rebeccaudall.com\/collections\/annabelle-bed-linen\" target=\"_blank\" rel=\"noopener\"\u003e\u003cspan\u003eAnnabelle\u003c\/span\u003e\u003c\/a\u003e and \u003ca href=\"https:\/\/rebeccaudall.com\/collections\/alexandra-wavy-scalloped-bed-linen\" target=\"_blank\" rel=\"noopener\"\u003eAlexandra\u003c\/a\u003e scalloped bed linen collections add a touch of whimsy to your bedroom, while our \u003ca href=\"https:\/\/rebeccaudall.com\/search?q=scalloped%20napkins*\u0026amp;type=product\" target=\"_blank\" rel=\"noopener\"\u003escalloped corded napkins\u003c\/a\u003e, \u003ca href=\"https:\/\/rebeccaudall.com\/search?q=scalloped%20rattan%20placemats*\u0026amp;type=product\" target=\"_blank\" rel=\"noopener\"\u003escalloped rattan placemats\u003c\/a\u003e, \u003ca href=\"https:\/\/rebeccaudall.com\/collections\/amelia-bath-towels\" target=\"_blank\" rel=\"noopener\"\u003eAmelia scalloped towels\u003c\/a\u003e and \u003ca href=\"https:\/\/rebeccaudall.com\/search?q=olivia*\u0026amp;type=product\" target=\"_blank\" rel=\"noopener\"\u003eOlivia scalloped crockery\u003c\/a\u003e bring the design into other areas of your home. \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e"},{"id":272537157674,"handle":"scalloped-homeware","updated_at":"2024-12-25T17:40:05+00:00","published_at":"2023-02-20T17:14:50+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Scalloped Homeware","body_html":""},{"id":261308678186,"handle":"scalloped-linens-1","updated_at":"2024-12-25T17:40:05+00:00","published_at":"2021-05-13T09:06:24+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Scalloped Linens","body_html":"\u003cmeta charset=\"UTF-8\"\u003e\n\u003cp\u003eScalloped linens are a beautiful and versatile addition to any home, adding elegance and whimsical charm to your bedding, bathroom, and table settings. Scalloped edges refer to a decorative finish on textiles that resembles the edge of a scallop shell. This style of edging has been popular for centuries and continues to be a timeless and whimsical choice for adding decoration.\u003c\/p\u003e\n\u003cp\u003eScalloped bed linens add a whimsical and cosy feel with added interest to your bedding.\u003c\/p\u003e\n\u003cp\u003eIn the bathroom, our wavy scalloped-edge towels and bath mats can add warmth and interest to a room often perceived as cold and unwelcoming. Scallop detailing in a contrasting colour is a great option for those who like a white towel, but to also add some interest through colour to their bathroom. \u003c\/p\u003e\n\u003cp\u003eFor the table, scalloped-edge tablecloths, placemats and napkins can create a beautiful setting for any occasion, from a casual brunch to a formal dinner party. The delicate edge adds a touch of whimsy and charm, while also creating a beautiful visual texture.\u003c\/p\u003e\n\u003cp\u003eWhether you're looking to create a bedroom retreat, add a touch of elegance to your bathroom or lay a beautiful table for entertaining, scalloped linens are a timeless and versatile choice that are sure to impress.\u003c\/p\u003e"},{"id":280759566378,"handle":"t-collection","updated_at":"2024-12-26T13:00:36+00:00","published_at":"2024-05-28T10:19:37+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"T Collection","body_html":""},{"id":272831217706,"handle":"the-colourful-edit","updated_at":"2024-12-26T12:50:22+00:00","published_at":"2023-04-17T10:34:17+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"The Colourful Edit","body_html":"Shop our edit of colourful homeware.","image":{"created_at":"2024-05-24T11:02:26+01:00","alt":null,"width":1920,"height":1280,"src":"\/\/rebeccaudall.com\/cdn\/shop\/collections\/9.png?v=1716545422"}},{"id":268470288426,"handle":"wedding-gifts","updated_at":"2024-12-26T04:35:03+00:00","published_at":"2022-05-20T13:55:25+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Wedding Gifts","body_html":"Discover our curated edit of pieces that we think make the perfect wedding gifts. From skilled artisan made photo frames to bespoke corded Italian bed linen, finest linen tablecloths and mill sets, our pieces"},{"id":272497967146,"handle":"wedding-list-favourites","updated_at":"2024-12-26T04:35:04+00:00","published_at":"2023-02-17T16:26:56+00:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Wedding List Favourites","body_html":""}]
Our Annabelle range has a decorative embroidered scallop border, simply elevating bedroom decor to offer a soft, cosy and design-forward touch. Made in Portugal, where there is a longstanding history for weaving fine quality textiles.
Percale cotton for a crisp and cool finish
Made with fine, single ply, long staple cotton - easier to iron, quicker to dry, softer, longer lasting, more breathable and less prone to wrinkling
Standard pillowcases 75x50cm plus 6cm Oxford flange / 27.6 x 19.7 inches plus 2.4 inch Oxford flange.
King pillowcases 90x50cm plus 6cm Oxford flange, for where clients have large pillows, typically with a Superking or Emperor bed. / 35.4 x 19.7 inches plus 2.4 inch Oxford flange.
Large Square Pillowcases 65 x 65cm plus Oxford flange / 25.6 x 25.6 inches plus Oxford Flange
Single duvet cover W140xL200cm / 55x79 inches
Double duvet cover W200xL200cm / 79x79 inches
King duvet cover W230xL220cm / 91x87 inches
Superking W260xL220cm / 102x87 inches
USA Twin duvet cover W170xL225cm / 68x88 inches
USA Queen duvet cover W230xL220cm / 91x87 inches
USA King duvet cover W260xL220cm / 102x87 inches
Topsheet W275xL275cm / 108x108 inches recommended for double and king size beds
Topsheet 180x 275 cm / 70 x 108 inches recommended for single beds
Please find further information in the full size chart
100% long staple Egyptian cotton, gold seal certified
200 thread count percale
Oeko-tex certified
Our supplier is part of the Better Cotton Initiative
Made in Portugal
Wash up to 40 degrees. Air dry or tumble dry low. Do not use detergent with optical brightening agents. Do not bleach. Do not dry clean.
Scallops pair well with a wide range of interior styles - from country decor to more contemporary interiors, and children and adult bedrooms alike. This range is a key favourite in our collection.
Size
Delivery
WE SHIP GLOBALLY
UK Shipping
Complimentary UK shipping when you spend £200+
SHIPPING OPTION
COST
LEAD TIME
Mainland tracked standard delivery
Complimentary when you spend £200+
DPD or Royal Mail
£4.95
2-4 working days
DPD mainland next day delivery (order by 12pm the working day before for the next working day delivery)
£8.95
Delivery next working day (note cut off). No deliveries on Saturday or bank holidays.
DPD mainland next day delivery by midday(order by 12pm the working day before)
£15
Next working day delivery by midday
Mainland next day delivery by 10.30am(order by 12pm the working day before)
£20
Next working day, delivery by 10.30am
Northern Ireland, Highlands & Islands Standard Shipping
Complimentary when you spend £200+
Royal Mail
£7.95
2-5 working days
DPD Saturday delivery (order by 12pm the Friday before)
£25
Next day Saturday
Delivery to USA
Our shipments to USA are completely hassle free - no import fees to pay and no paperwork.
Complimentary express shipping to the USA when you spend $500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
$22
5-10 working days
Express tracked shipping - complimentary for orders $500+
$50
2-4 working days
Delivery to Australia
Our shipments to Australia are completely hassle free - no import fees to pay and no paperwork.
Complimentary express shipping to Australia when you spend $500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
$36
5-10 working days
Express tracked shipping -complimentary for orders $500+
$90
2-4 working days
Delivery to Mainland Europe (excl. Islands noted below)
Our shipments to Europe are completely hassle free - no import fees to pay and no paperwork on full price orders.
Sale or outlet purchases would be applicable for import fees upon delivery.
Complimentary standard shipping to Europe Mainland when you spend £500+
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping - complimentary for orders £500+
£30
3-6 working days
Express tracked shipping (for especially large orders we reserve the right to need to charge more for this service - we would contact you as soon as possible upon order receipt to notify)
£65
2-4 working days
Delivery to European Islands
Includes Spanish Islands, Cyprus & Greece
Our shipments to Europe are completely hassle free - no import fees to pay and no paperwork on full price orders. The price you pay at our checkout is the total. Please bear in mind
Sale or outlet purchases would be applicable for import fees upon delivery.
Complimentary standard shipping to European Islands when you spend £500+
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping - complimentary for orders £500+
£40
4-7 working days
Express tracked shipping (for especially large orders we reserve the right to need to charge more for this service - we would contact you as soon as possible upon order receipt to notify)
£70
2-3 working days
Delivery to Canada
Shipments to Canada may incur import fees for VAT and duty.
Complimentary express shipping to Canada when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
£25
5-7 working days
Express tracked shipping - complimentary for orders £500+
£45
2-3 working days
Delivery to Asia
Shipments to Asia may incur import fees for VAT and duty.
Complimentary express shipping to Asia when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Express tracked shipping - complimentary for orders £500+
£75
2-5 working days
Delivery to Rest of World
Shipments to Rest of World may incur import fees for VAT and duty.
Complimentary express shipping to Rest of World when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Express tracked shipping - complimentary for orders £500+
£50
2-5 working days
All services are trackable and insured.
Returns
We have a paperless returns policy to reduce our impact to the environment. All information can be provided here. Please ensure to contact us before you make any return, to receive the correct returns address and to ensure smooth process of your return.
Christmas Gifts Extended Exchanges
For customers buying Christmas gifts we are happy to offer an extended returns period.
Any Christmas gifts purchased between 1 November and 20 December 2024 we are offering an extended exchanges policy when notified to us by 15th January 2025.
Goods are applicable for an exchange, this excludes gift cards. To attain a full refund on an order, please follow our 14 day period to notify us of your intention to return.
If you are the person who has received the gift, please confirm the name of the person who purchased the gift for you to verify. This policy is applicable to orders purchased directly through our site by consumers only - it excludes marketplace and any trade orders. This is in addition to our standard returns policy.
RETURNS OVERVIEW
Items purchased directly through ourselves (rebeccaudall.com) in a new and resaleable condition may be returned for a refund, where you notify us of your intention to return any goods via email or telephone within 14 days of delivery from Us, and you return the goods within 28 days from the date of delivery to you. The cost of returns is at the cost of the Customer.
Unfortunately, we are not able to offer exchanges unless you have a faulty or damaged item. Please return the goods and place a new order.
Once your return is received back, we expect to process your return within 10 working days. Returned goods are to be in line with the information here and our Terms & Conditions.
Please be aware that gift cards, bespoke or personalised goods and products where the hygiene seal has been broken - such as pillows and duvets, are not possible for return or exchange. This does not affect your statutory rights.
Should you require a longer returns period due to moving house or other circumstances, please contact us prior to purchase - we are very happy to help and possibly agree an extended returns period based on your circumstances.
RETURNS PROCESS
To make a return:
Contact us to advise of your intention to return along with your order number, name and items to be returned (contact details below)
We will provide the returns address & give you a returns number to include in your package for identification. We will also offer to provide a returns label using our couriers, if preferred. This would be at a cost to you - £5 for domestic, international varies. You are welcome to use another courier, if you prefer.
Re-package the item/s you’d like to return (please ensure due care with fragile goods, in the way we sent them to you)
Post the package back to us
We will contact you or refund you within 10 days of receipt of the returned goods
Faulty and damaged on receipt goods
We are very sorry if your goods have not arrived as expected, we appreciate how frustrating this is. If you believe you’ve received a faulty, incorrect or damaged item, please first contact us at customerservice@rebeccaudall.com, along with a photo where it is appropriate.
We are unable to offer exchanges unless you have a faulty or damaged item, or the item is a Gift Exchange - further information below. Please return the goods and place a new order.
Sending Goods Back to Us
Please ensure that all Rebecca Udall returns sent to us are handled by an insured carrier, if you don't use one of our returns labels, and are suitably packaged for return, as they were sent to you. We strongly recommend a tracked and signed service.
Please always retain proof of posting back to us. Rebecca Udall cannot be held liable for any returned items that fail to arrive or that arrive in a non-resalable condition due to poor re-packaging (if you send goods back as we have sent them to you, this will always be ok).
All goods should have all and any tags, packaging and other accompanying items included to be valid. Sets can be returned in the set as they were purchased only. Please ensure the packaging used to return the goods is suitable for the weight, size and type of goods posted (eg glass should be packaged appropriately) to ensure their safe return.
Please be advised that this policy only applies to customers who have purchased directly from our website. Any other returns, you should contact the marketplace or where you purchased them from.
Where you have used a promotional discount on your order that was valid on a minimum spend, the total amount refunded will be net of the pro-rata amount of the discount, assuming the discount was valid on the returned item. For example, if you receive £20 off £200 spend, and you return £100 worth of goods back, a £90 refund will be due back.
Our returns policy does not affect your statutory rights.
International Returns
Europe For returns from Europe where Rebecca Udall have delivered on a basis where all import fees are covered by ourselves, due to complexities post-Brexit, regrettably we are only able to offer an exchange or a refund on to a gift card equal to the value of the goods you have purchased (net of shipping), valid for 12 months. Please contact us to initiate a return within 14 days of receiving the goods customerservice@rebeccaudall.com.
Rest of World For international returns, inbound and outbound shipping costs are non-refundable. If you have paid duty, VAT or import fees, you will need to contact your local government entity for a refund, regrettably we are unable to assist with this (this is not applicable to the USA and Australia). Please ensure that you clearly state that the goods are being "returned to origin" on the customs declaration. For international returns, we are not responsible for any customs or duties charges incurred when returning the items. To avoid this happening we will always provide clear instructions and proforma invoices for you to sign and include with your returns to prevent this happening. Further details below.
Any items returned outside of the return period or that are damaged, used or otherwise unsaleable will not be accepted and will be returned to the customer.
Gift Returns (where you are not the purchaser)
An item that was received as a gift can be returned for a product exchange beyond the 14 day returns period but within 45 days of the original purchase, assuming it was not a sale or outlet item and that the product you have is not discontinued.
The exchange is valid on any products on site excluding gift cards and the value will be based on the price the purchaser paid for the goods or the current retail price, whichever is lower. Return shipping costs and reshipping fees would be chargeable.
This would not apply if you contact us within 14 days of delivery to our customer (the person who has given you the gift). In this case, the exchange can be a product or a gift card, if preferred. The actual price paid of the goods is valid for exchange in any case (for example, where any item has been reduced since purchase, the original price paid is valid).
You can exchange unwanted gifts within 45 days of purchase, provided it is:
a product that we currently sell
is not a personalised or made to order product
you can confirm the name of the gifter
it is in its original packaging and is unused, in perfect resalable condition
If you would like to discuss an extended gifts return period beyond what we mention here, please contact Customer Care, we are very happy to assist and consider your circumstances.
