[{"id":270619541546,"handle":"all-gifts","updated_at":"2024-09-28T21:15:05+01:00","published_at":"2022-10-05T10:19:08+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Gifts","body_html":"\u003cp\u003eDiscover our edit of Rebecca Udall gifts. From the hard-to-buy-for's to entertainers, foodies, tablescapers, maximalists, newlyweds, mothers and more - we feel we have you covered. Our range is made by artisan or heritage manufacturers around the globe, predominantly in the area of provenance. Committed to fine quality gifts that people will cherish long term, our gifts are unusual and design-led pieces.\u003c\/p\u003e\n\u003cp\u003eStruggling to decide? Discover our\u003ca href=\"https:\/\/rebeccaudall.com\/collections\/gift-cards\" target=\"_blank\"\u003e gift cards\u003c\/a\u003e.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e"},{"id":270579138602,"handle":"all-rebecca-udall-atelier-bespoke-linens","updated_at":"2024-09-20T14:40:04+01:00","published_at":"2022-09-30T11:03:13+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"All Rebecca Udall Atelier Bespoke Linens","body_html":"\u003cmeta charset=\"UTF-8\"\u003e\n\u003cp\u003eDiscover our collection of finest bespoke Italian bed linens. Our linens are crafted from the finest fabrics woven by a prestigious Italian mill, ensuring the highest quality and comfort for a luxurious night's sleep.\u003c\/p\u003e\n\u003ch3\u003eBespoke Bed Linens\u003c\/h3\u003e\n\u003cp\u003eWe offer a wide range of fabrics to choose from, allowing you to find the perfect match for your personal style and bedroom decor. Additionally, our linens can be customised entirely to your preferences, including size, colour, design details, and more. \u003c\/p\u003e\n\u003cp\u003eEach set is carefully crafted to your exact specifications, tailored specifically for you within eight weeks. We provide a styling service whereby we can assist in matching fabrics, paints or trims to a cord or appliqué colour.\u003c\/p\u003e\n\u003cp\u003eWe focus on the quality of the cotton fibres rather than quantity (thread count). Super soft, long-lasting, breathable and easy to care for linens is impacted greatly by the the length and strength of the individual cotton fibres - not how many there are. Our range includes thread counts starting at 200 up to 700, which is made with Giza 87 cotton - one of two varieties of cotton that are the very best globally.\u003c\/p\u003e\n\u003ch3\u003e\u003cstrong\u003eBespoke Table Linens\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eOur Atelier table linens are hand crafted by skilled craftsmen in Northern Italy, using the finest Egyptian cotton threads and finest, Italian linen. We have a wide range of coloured linens to choose from, available in wide widths for bespoke tablecloths. Bespoke embroideries can be created such as monograms, crests or motifs. \u003c\/p\u003e\n\u003ch3\u003eBespoke Bath Linens\u003c\/h3\u003e\n\u003cp\u003eOur Atelier bespoke bath linens can be made in any size to your liking. You are able to entirely customise the Terry cotton (multiple colours to choose from), the piping colour and any embroidery colour, should you choose. We can also offer UV resistance towelling for yacht and hospitality markets. Hand crafted in France or Italy with Italian woven Terry cotton.\u003c\/p\u003e\n\u003cp\u003ePlease \u003ca href=\"https:\/\/rebeccaudall.com\/pages\/contact-us\" target=\"_blank\"\u003econtact us\u003c\/a\u003e to discuss creating your linens together.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e"},{"id":262300270634,"handle":"luxury-gifts","updated_at":"2024-09-28T21:15:05+01:00","published_at":"2021-09-30T17:41:38+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Luxury Gifts","body_html":"Explore our edit of luxury gifts. From bespoke towels to handblown Murano jugs and bronze objet d'art, these pieces are sure to be loved even by the most challenging to buy for."},{"id":270578909226,"handle":"rebecca-udall-atelier-bath-towels","updated_at":"2024-09-17T14:15:04+01:00","published_at":"2022-09-30T10:11:41+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"Rebecca Udall Atelier Bath Towels","body_html":"\u003cmeta charset=\"UTF-8\"\u003e\n\u003ch3\u003eAtelier Bespoke Bath Linens\u003c\/h3\u003e\n\u003cp\u003eTailored just for you in Europe with Terry cotton woven by a prestigious Italian mill, our Atelier bespoke bath linens can be made in any size to your liking. You are able to entirely customise the Terry cotton (multiple colours to choose from), the piping colour and any embroidery colour, should you choose. We can also offer UV resistance towelling for yacht and hospitality markets. Hand crafted in France or Italy with Italian woven Terry cotton. There is also the possibility to add embroidery - monogram, crest or motif. \u003c\/p\u003e\n\u003cp\u003ePlease \u003ca href=\"https:\/\/rebeccaudall.com\/pages\/contact-us\" data-mce-href=\"https:\/\/rebeccaudall.com\/pages\/contact-us\" target=\"_blank\"\u003econtact us\u003c\/a\u003e to discuss creating your linens together.\u003c\/p\u003e"},{"id":281101008938,"handle":"ru-collection","updated_at":"2024-09-28T21:15:05+01:00","published_at":"2024-06-06T20:33:29+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"RU Collection","body_html":""},{"id":280759566378,"handle":"t-collection","updated_at":"2024-09-28T21:15:05+01:00","published_at":"2024-05-28T10:19:37+01:00","sort_order":"best-selling","template_suffix":"","published_scope":"global","title":"T Collection","body_html":""},{"id":272831348778,"handle":"the-luxury-collection","updated_at":"2024-09-27T22:45:01+01:00","published_at":"2023-04-17T11:05:46+01:00","sort_order":"manual","template_suffix":"","published_scope":"global","title":"The Luxury Collection","body_html":"The most luxurious pieces in our collection - crafted by the most skilled","image":{"created_at":"2023-04-17T11:37:30+01:00","alt":null,"width":1920,"height":1280,"src":"\/\/rebeccaudall.com\/cdn\/shop\/collections\/Rebecca_Udall_-_Rebecca_Hope_Photography-6203.jpg?v=1716544961"}}]
["__label:bespoke","Tag_Age_Existing","Tag_BBTHD_Atelier","Tag_Linen V Acc_Bath Accessories","Tag_Linen_N","Tag_Range_ Alice","Tag_SubCat_Atelier Bath"]
Our Alice piped towels are expertly hand crafted in Italy with the finest cotton terry woven by a renowned, prestigious mill in Italy.
Made with long staple Egyptian cotton with a zero twist construction, the 570gsm (1140gsm for bath mats) weight is the ideal balance of plush, luxurious towelling with fast drying time and weight. Super absorbent, soft and long-lasting towels. Offered in any dimension to suit your needs, with elegant piped detailing in your choice of colour.
Part of the Rebecca Udall Atelier collection, this range can be entirely customised to suit your requirements:
Several colours of cotton terry to choose from
Choose from dozens of piping colours
Monogramming and crest embroidery available
Customise your set exactly - number of pieces and dimensions
Please contact us to enquire about towels in different dimensions
Tailored to order in Italy within 8 weeks, but often sooner deliveries can be made -please contact us. Should you order directly from the website, we will be in touch to discuss your preferred piping colour.
There is a minimum order requirement of £200 across Atelier bath linens. Atelier items are excluded from any promotional codes.
Face towel 30x30cm
Hand towel 50x90cm
Bath towel 70x115cm
Bath sheet 100x150cm
XL bath sheet 120x180cm
Bath mat 50x80cm (1140gsm)
We can make to any dimensions you wish.
100% Egyptian cotton
Zero twist construction
570gsm
Oekotex certified
Combed cotton
Wash up to 60 degrees with detergent free of chlorine and optical brightening agents. Tumble dry on low. No bleach or chlorine.
I would be delighted to support you with your enquiry. I can help you to determine the best fabric, design and items. We also offer a styling service, helping to match or co-ordinate wallpaper, fabrics and more to embroidery or design.
To make gifting simple and beautiful, we offer:
Hand written gift notes - add in the order notes at the checkout
Express, tracked delivery. We can also offer morning delivery for UK mainland
Complimentary gift wrap as standard for the majority of our range - no need to request. Below, find a summary of our wrapping by category, and those excluded.
Elevated gift bags on request (photographed below), £2.50 per gift bag or complimentary when you spend £150+ or currency equivalent.
Select "Add Elevated Gift Wrap £2.50" at the checkout. Should you like more than one gift bag for your order, please increase the quantity. Unfortunately, some items are not suitable for our Gift Bags - please see a summary below.
Find further information below on gift wrapping by item.
Bed, Bath & Table Linens
Our Bed, Bath & Table Linens are gift wrapped as standard. Our Elevated Gift Bags are recommended and suitable for an elevated gifting occasion. If you would like Elevated Wrapping, please request at the checkout.
Items not suitable for our Elevated Gift Bags
Platters, plates & bowls - cardboard box. On request, we can tissue & ribbon.
Flora & Beatrice vases, ruffle bowls & wavy footed stands. On request, we can tissue paper & ribbon.
Rattan ice buckets & bins. On request, we can put in to a dust bag.
Wedding photo albums.
Rattan serving trays, storage baskets, laundry baskets, pillows & duvets with gift wrap requested will be sent with tissue paper loosely wrapped over the goods.
Request gift wrap on these items by ticking "my order is a gift" at the checkout.
Mixed Order Gift Wrapping
We will use our initiative to wrap. Should your order be composed of more than one gift, please email us to include multiple gift bags.
All orders are sent without an order confirmation, including price details. Please ensure to add a note from yourself so your gift can be recognised by the recipient - this can be added in the second stage of the checkout.
Your recipient will not be aware of the price of any goods. They can exchange any unwanted goods within 60 days should they wish, if they are in perfectly resalable condition.
International Orders
Please note, due to volume limitations and charges for international orders, we may not be able to include our paper gift bags with certain orders. If we can't include, we will email you prior to dispatch. For any queries please contact customerservice@rebeccaudall.com
Option
Delivery
WE SHIP GLOBALLY
UK Shipping
Complimentary UK shipping when you spend £150+
SHIPPING OPTION
COST
LEAD TIME
Mainland tracked standard delivery
complimentary when you spend £150 or more
DPD or Royal Mail
£4.95
2-4 working days
DPD mainland next day delivery (order by 12pm the working day before for the next working day delivery)
£8.95
Delivery next working day (note cut off). No deliveries on Saturday or bank holidays.
DPD mainland next day delivery by midday(order by 12pm the working day before)
£15
Next working day delivery by midday
Mainland next day delivery by 10.30am(order by 12pm the working day before)
£20
Next working day, delivery by 10.30am
Northern Ireland, Highlands & Islands Standard Shipping
Complimentary when you spend £200 or more
Royal Mail
£7.95
2-5 working days
DPD Saturday delivery (order by 12pm the Friday before)
£20
Next day Saturday
Delivery to USA
Our shipments to USA are completely hassle free - no import fees to pay and no paperwork.
Complimentary express shipping to the USA when you spend $500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
$22
5-10 working days
Express tracked shipping - complimentary for orders $500+
$50
2-4 working days
Delivery to Australia
Our shipments to Australia are completely hassle free - no import fees to pay and no paperwork.
Complimentary express shipping to Australia when you spend $500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
$36
5-10 working days
Express tracked shipping -complimentary for orders $500+
$90
2-4 working days
Delivery to Mainland Europe (excl. Islands noted below)
Our shipments to Europe are completely hassle free - no import fees to pay and no paperwork on full price orders.
Sale or outlet purchases would be applicable for import fees upon delivery.
Complimentary standard shipping to Europe Mainland when you spend £500+
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping - complimentary for orders £500+
£30
3-6 working days
Express tracked shipping (for especially large orders we reserve the right to need to charge more for this service - we would contact you as soon as possible upon order receipt to notify)
£65
2-4 working days
Delivery to European Islands
Includes Spanish Islands, Cyprus & Greece
Our shipments to Europe are completely hassle free - no import fees to pay and no paperwork on full price orders. The price you pay at our checkout is the total. Please bear in mind
Sale or outlet purchases would be applicable for import fees upon delivery.
Complimentary standard shipping to European Islands when you spend £500+
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping - complimentary for orders £500+
£40
4-7 working days
Express tracked shipping (for especially large orders we reserve the right to need to charge more for this service - we would contact you as soon as possible upon order receipt to notify)
£70
2-3 working days
Delivery to Canada
Shipments to Canada may incur import fees for VAT and duty.
Complimentary express shipping to Canada when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Standard tracked shipping
£25
5-7 working days
Express tracked shipping - complimentary for orders £500+
£45
2-3 working days
Delivery to Asia
Shipments to Asia may incur import fees for VAT and duty.
Complimentary express shipping to Asia when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Express tracked shipping - complimentary for orders £500+
£75
2-5 working days
Delivery to Rest of World
Shipments to Rest of World may incur import fees for VAT and duty.
Complimentary express shipping to Rest of World when you spend £500+.
SHIPPING OPTION
COST
LEAD TIME
Express tracked shipping - complimentary for orders £500+
£50
2-5 working days
All services are trackable and insured.
Returns
We have a paperless returns policy to reduce our impact to the environment. All information can be provided here. Please ensure to contact us before you make any return, to receive the correct returns address and to ensure smooth process of your return.
RETURNS OVERVIEW
Items purchased directly through ourselves (rebeccaudall.com) in a new and saleable condition may be returned for a refund, where you notify us of your intention to return any goods via email or telephone within 14 days of delivery from Us, and you return the goods within 28 days from the date of delivery. The cost of returns is at the cost of the Customer.
Once your return is received back, we will aim to process your return within 10 working days. Returned goods are to be in line with the information here and our Terms & Conditions.
Please be aware that gift cards, bespoke or personalised goods and products where the hygiene seal has been broken - such as pillows and duvets, are not possible for return or exchange. This does not affect your statutory rights.
Should you require a longer returns period due to moving house or other circumstances, please contact us prior to purchase - we are very happy to help and possibly agree an extended returns period based on your circumstances.
RETURNS PROCESS
To make a return:
Contact us to advise of your intention to return along with your order number, name and items to be returned (contact details below)
We will provide the returns address & give you a returns number to include in your package for identification. We will also offer to provide a returns label using our couriers, if preferred. This would be at a cost to you - £5 for domestic, international varies. You are welcome to use another courier, if you prefer.
Re-package the item/s you’d like to return (please ensure due care with fragile goods, in the way we sent them to you)
Post the package back to us
We will contact you or refund you within 10 days of receipt of the returned goods
Faulty and damaged on receipt goods
We are very sorry if your goods have not arrived as expected, we appreciate how frustrating this is. If you believe you’ve received a faulty, incorrect or damaged item, please first contact us at customerservice@rebeccaudall.com, along with a photo where it is appropriate.
We are able to facilitate exchanges, however we are unable to send out the exchanged goods until the returned goods have been processed. You may prefer to place a new order - this will be quicker for you to receive the new items. Returns shipping costs and new delivery charges apply to exchanges.
Sending Goods Back to Us
Please ensure that all Rebecca Udall returns sent to us are handled by an insured carrier, if you don't use one of our returns labels, and are suitably packaged for return, as they were sent to you. We strongly recommend a tracked and signed service.
Please always retain proof of posting back to us. Rebecca Udall cannot be held liable for any returned items that fail to arrive or that arrive in a non-resalable condition due to poor re-packaging (if you send goods back as we have sent them to you, this will always be ok).
All goods should have all and any tags, packaging and other accompanying items included to be valid. Sets can be returned in the set as they were purchased only. Please ensure the packaging used to return the goods is suitable for the weight, size and type of goods posted (eg glass should be packaged appropriately) to ensure their safe return.
Please be advised that this policy only applies to customers who have purchased directly from our website. Any other returns, you should contact the marketplace or where you purchased them from.
Where you have used a promotional discount on your order that was valid on a minimum spend, the total amount refunded will be net of the pro-rata amount of the discount, assuming the discount was valid on the returned item. For example, if you receive £20 off £200 spend, and you return £100 worth of goods back, a £90 refund will be due back.
Our returns policy does not affect your statutory rights.
International Returns
Europe For returns from Europe where Rebecca Udall have delivered on a basis where all import fees are covered by ourselves, due to complexities post-Brexit, regrettably we are only able to offer an exchange or a refund on to a gift card equal to the value of the goods you have purchased (net of shipping), valid for 12 months. Please contact us to initiate a return within 14 days of receiving the goods customerservice@rebeccaudall.com.
Rest of World For international returns, inbound and outbound shipping costs are non-refundable. If you have paid duty, VAT or import fees, you will need to contact your local government entity for a refund, regrettably we are unable to assist with this (this is not applicable to the USA and Australia). Please ensure that you clearly state that the goods are being "returned to origin" on the customs declaration. For international returns, we are not responsible for any customs or duties charges incurred when returning the items. To avoid this happening we will always provide clear instructions and proforma invoices for you to sign and include with your returns to prevent this happening. Further details below.
Any items returned outside of the return period or that are damaged, used or otherwise unsaleable will not be accepted and will be returned to the customer.
Gift Returns (where you are not the purchaser)
An item that was received as a gift can be returned for a product exchange beyond the 14 day returns period but within 45 days of the original purchase, assuming it was not a sale or outlet item and that the product you have is not discontinued.
The exchange is valid on any products on site excluding gift cards and the value will be based on the price the purchaser paid for the goods or the current retail price, whichever is lower. Return shipping costs and reshipping fees would be chargeable.
This would not apply if you contact us within 14 days of delivery to our customer (the person who has given you the gift). In this case, the exchange can be a product or a gift card, if preferred. The actual price paid of the goods is valid for exchange in any case (for example, where any item has been reduced since purchase, the original price paid is valid).
You can exchange unwanted gifts within 45 days of purchase, provided it is:
a product that we currently sell
is not a personalised or made to order product
you can confirm the name of the gifter
it is in its original packaging and is unused, in perfect resalable condition
If you would like to discuss an extended gifts return period beyond what we mention here, please contact Customer Care, we are very happy to assist and consider your circumstances.
